From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
My experience with Verify your ID was a great experience the agent was polite professional. She was quick straight to the point and everything was taken care of within a matter of minutes. At the end of the call I understood everything and no questions neded
The process was fast, easy, and accurate. I use IDme when ever it is offered as a way to verify my identity.
ID.me worked very well for me when I needed to verify my identity online.
Tried your web site by myself and could not get in. Called to get help to talk me through the process could not accomplish what I wanted to do, was referred to another person trying to do the same thing and could not get it done.
Finally your person had me send an email trying to accomplish my task and still don't know if it was accomplished! User Friendly not on your life!
The agent was eminently professional, patient, and stuck with the confirmation process through all my "old age" problems of proving my proofs of identity to ID.me
Hard to understand steps. Could not verify info received OK.
Not user-friendly. No phone number to call and ask "How do I...? And why.?" VERY nosey. Biometrics with facisl recognition software- are we in China with total digital control? And what my credit score has to do with verification of my drivers license?
Security, faster and easier to navigate. In my case I can find my documents and my records
This really the fastest I got my edd done,
Didn't have to be put on hold, got help right away and there were real nice and polite
Was easy to understand.i was glad it was there for me to check what i needed for my home loan.
I was able get through it until the proof of my ID. That was when my son ( A cyber security for a local bank) was able to help me with this portion of the ID.me for proof of my ID.
Laborious photo presentation.
Lots of unacceptable pics and difficult to insert into system.
IDM has been simple to use and has helped me receive many discounts as well as keep my identity secure.
Very Simple, Understanding, Easy, Time Consuming, Very Educational And Great Opportunity Too Do Things On Your Own Just Manual With A Little Help Which Was Very Helpful And Very Apprecitative
Was very fast and easy to fill out the application and to everything was self explained and took me maybe 2 minutes if that to fill out everything. ID.me made it super easy and fast to get the process started for my VA ID Card. Especially since I had no idea how to get one or anything like that since I've been out.
I found ticket for a concert during the time I will be in that city.
Was not a good experience! Found what I wanted, but couldn't complete order to take advantage of the discount.
I have a veterans card on my person, in hand to show whenever needed. Why use "ID me"?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members