From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It doesn't work. It's nothing but trouble. I can't renew my PTIN. I can't access e-services.
Who needs more problems. I want to get rid of this garbage program.Barry
I used my NY Drivers License for enrolling in ID.me for IRS.gov. Started on my PC, then provided my mobile number and received the link on my mobile as SMS, followed the prompts, provided the snapshots requested for my drivers license (had to take them twice), then enabled the camera for a selfie against a white background (no glasses, that was tricky for me, couldn't see the instructions),, waited a few seconds for approval, went back to my PC to confirm information presented to me, and completed the whole process, from beginning to end, in about 5 min.
I thought I was going to be on there forever but it was fast and easy
Excellent, not really much else to say. Will pass onto other people on how to do
I like the product. Needs some honing of it's intuitiveness. Keep the instructions more concise and with a visual roadmap to walk us through the process. Keep up the good work!
Excelente servicio buena atención siguen así y ojalá sigan actualizando el servicio para que sigua así de bueno
As a 87 year man (Veteran) it was nervous at first. The Ladies were great.
Was not sure what type of program I needed. They explained it to me and they were great helping me get it installed. Thanks a million for the Ladies that helped me.
I am giving a higher rating because of the very last agent who was so passionate about helping me. The rest of the agents that came before him were cutting me off without any explanation.
The process is too long to approve but if you do quickly to approve that will be the best service for us. We have to wait in the line and it was took long time.
Better for me in trusting the website and complete my application
My experience was good, I didn't know it was so difficult, thank you
No hassles very smooth I guess I don't have to worry about too many leaks For an identity thief
I'm about to change my original rating if this isn't over fast. I have things to do today
IRS required an online verification of my tax return and my identity in order to send me a refund from 2022 returns. I was prepared for an hour of technology torture. But no, I was really surprised. For identity verification, the ID.me website was simple, clear, quick, and appeared really secure. It was seamlessly integrated with the IRS website I started on. Every complex financial or security process should be so simple and effective. Bravo.
My phone is a cheapie. I don't take many pictures. 12 per year. I am old and my hands are shaky. I tried 6 times with my phone. Blurry pictures. Scanning does not work since the picture must be taken with a phone. On my 7th try I used my husband's Samsung S9. Put your own cellphone # in wherever it asks but before you take the picture put in the cellphone # of the better phone and take the picture. Make sure to erase the better cellphone # and put in your own cellphone after you have uploaded the pix but before you leave the screen by pushing the next button. I was using an 8.1 computer with a webcam. You can feel the webcam at the center of the top edge of your open laptop if you have never used it before. Somewhere along the line I switched from self-service to video chat with agent. If my camera only produced blurry pix of the id I didn't think I would have any luck with a selfie. What's 15 min when I had already spent 3 hrs printing IRS info. Be sure to read how to register for an IRS online account and how to verify with a Video chat agent.
After I uploaded and tapped join a video chat it took less than 5 mins. Good luck and remember persistence pays.
One of the simple things left in life. Blah blah blah to fifty characters.
It was easy enough I'd and me needs to explain why do you need it, is it a one time verification? Do the a company websites use it? An explanation is necessary because your signing on to mutual sites at the same time.
It was a quick and easy process. All of the questions were self-explanatory and the site is done well.
Be prepared to take picture of front and back of document to be used for identification and a selfie to be added to the application by downloading. Make sure you add your password for access to your Dashlane or iCloud Keychain.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members