From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
A great public service for vets! Much appreciated.
We were having trouble with the Volume/ Speakers, so she ended up calling my phone so all in all it worked out. A very Professional and productive process. Thank You
It was simple easy to use. Meyt all of me need.it was very self explanatory
Pleasant experience …. Saved quite a bit …. Will check later if my information is used in a secure manner …..
The ID.me team gives their all to make our information is safe. They do a very thorough job of checking and verifying your information. Great job!
It was great it went really well I was so happy she was very very nice and really helpful thank you so much
Interesting to know that it did work on my life so far it's not a scary movie. A bit more than I thought it would be.
The 2 girls who worked with me and my wife were very friendly and worked very hard to get us the best deal possible with alot of patients.
The document types are enough to get the job done for all individuals.
The title says all you need to know. Slow and clumsy process. What year is it?
Smooth and easy way to be able to comfortably share my documents
The gentleman who helped me was professional and efficient
This was a new experience for me. You see facial recognition talked about on TV. But to experience it, was surreal
Very professional and helpful. Was a bit of a wait.
Providing one has the basic documentation to hand, enrolling on ID.me is easy, fast and efficient, and can be done at almost any hour of the day or night.
Me sentí bien con la que me atendió. Muy responsable. Muy respetuosa y educada.
Professional services & very accommodating.
Representative is very helpful, guiding you direction how to accomplish the ID.ME.
We need more representative to handle many applicants.
It was very worth waiting and the screen showing the times in minutes.
I accomplished what I need to get my ID.ME
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members