From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Vendors offer discounts if you verify your ID through this service then when you go through the lengthy verification process, it will not let you apply the discount codes they offer because it flags you as a robot and not a person.
My experience with ID.me was great,and the agent was extremely helpful.
I need my confirmation code for my Kaiser Permanente Medical records.
Thank you for your understanding.
Enrique Reynoso
My Sister Maria D Reynoso helps me/ Witness
Best experience with a website and video chat that makes a believer out of me! If you ever need access to your account immediately choose ID.me and you can completely put your trust in them to keep your information safe and secure. Thanks!
Great and I hope you're having a great day. And I do the hokey pokey dance one of our understand. We're really going on with the site and I really appreciate everything because it is the best grow up. Thank you be better so just continue to send me these things and I will try to do whatever that needs to be done and thank you again on this your day here and whatever needs to be done and I want everything to be whatever however
My experience was good and it's very convenient in checking your status and stay on top of everything. And you don't have to call in all the time to check on your case.
I found it easy to maneuver through the process. Having a Smart Phone helped with the camera feature to download a photo. For me the only drawback was the inability to get a paper copy. I opted to save on my hard drive and send to a family member's email who has a printer. Hopefully that will work.
I'm a senior and am not that tech savvy but this app is user friendly
I took care of my business online ID from the social security office that's excellent
Filling this out sucks don't have time after the 1/2 hr wait on phone
Every time I need to log into a government website ID.me is the website I have used for over 3 years now. I highly recommend them.
Was easy to use and set up. Give information you may have missed with not receiving mail.
After months of failed attempts to submit secondary documents, mine were finally approved. Then the whole process became clear, fast and effective. The most frustrating part came beforehand; during the attempts. I feel that, for citizens living abroad, the process could be clearer in terms of which secondary documents to submit; more examples or typical user profiles.
Ive got stuck many many times and I don't know who I am to ask for help.It will be better if they do it on the paper
The process was fast and easy without any hassle. I appreciate the security measures that were taken, made me feel comfortable with the process.
It is good to have information as to being able to go through life without too many bumps in the road, and being able to have the right path and go in the right direction, and to be knowledgeable about how our system works as a hole for all of us as constituents of this country
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members