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ID.meReviews 30,691

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,373
value
1,119
shipping
612
returns
602
quality
1,098
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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100 percent
November 19, 2023

.All directions are easy to follow...direct and to the point.

Date of experience: November 19, 2023
Pennsylvania
1 review
0 helpful votes
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Easy Peasy
November 19, 2023

So easy and secure to use. Wish I had used it before now. Highly recommend it.

Date of experience: November 19, 2023
Pennsylvania
1 review
0 helpful votes
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Perfecto
November 19, 2023

Un momento agradable atendida por una Profesional que en ningun momento me hizo sentir descriminada.

Date of experience: November 19, 2023
Connecticut
1 review
0 helpful votes
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Too Easy
November 19, 2023

This is by far the most convenient way to get verified. Once you follow the instructions and provide the necessary credentials, the rest is a walk in the future. So go ahead and get verified! Great way to capitalize on military discounts as well. Just go to any store websites and link with their Military discount programs. (Lowe's, Reebok, etc)

Date of experience: November 19, 2023
Florida
1 review
0 helpful votes
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Quick and easy
November 19, 2023

Needed Veteran verification for cruise discount.
ID.ME was quick and easy. Highly recommend!

Date of experience: November 19, 2023
District of Columbia
1 review
0 helpful votes
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ID verification
November 19, 2023

Enrollment was fast and easy. I was verified in less than a minute.

Date of experience: November 19, 2023
Nevada
1 review
0 helpful votes
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The most inefficient service ever
November 26, 2023

I groan every time I come across a service that requires I use ID.me. I usually have to take the selfie over and over; it's never quick and easy. This time I ended up in a loop that kept sending me back to the website homepage; I never completed the task for which I was visiting the site.

Date of experience: November 19, 2023
Washington
1 review
0 helpful votes
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The phone wait takes well into forever - even when you are organized and have all your docs and know how to use your Smart Phone. The process itself isn't difficult but slow is a polite way to describe it. I sold a house and bought another one last year when I retired and downsized. All offers and closing docs were done with a smart phone (except a few sales docs that had to be notarized) and 100% of both transactions put together took less than half the time and were less confusing.

That said if you wait them out and actually get to the video chat, the person on the other end of the line is very clear and efficient and courteous.

Date of experience: November 18, 2023
California
1 review
0 helpful votes
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The process took somehow longer, but I can vouch it is impossible or super hard to cheat this system.

Date of experience: November 18, 2023
Georgia
1 review
0 helpful votes
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Cool
November 18, 2023

I think it was great and didn't have to leave my house at all

Date of experience: November 18, 2023
Ohio
1 review
0 helpful votes
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Excelente
November 18, 2023

Muy buena app, seria bueno poder descargar una credencial o PDF del ID.

Date of experience: November 18, 2023
California
1 review
0 helpful votes
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Not for older people
November 25, 2023

Horrible, time consuming, incomprehensible. Needs much, much better directions. Shouldn't make assumptions.

Date of experience: November 18, 2023
California
1 review
0 helpful votes
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IDme 'or' Senior Maze
November 25, 2023

Was lost 1st time and signed out. Went back bumbled through until surprised with success message… it requires complex navigation threw the site and my iphone…

Date of experience: November 18, 2023
Kentucky
1 review
0 helpful votes
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Great experience!
November 18, 2023

ID.me was a safe, secure, fast and easy experience

Date of experience: November 18, 2023
Texas
1 review
0 helpful votes
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Desempleo
November 18, 2023

Muy Amable La Persona Que Me Atendió Me Supo Responder Ami Pregunta

Date of experience: November 18, 2023
Arizona
1 review
0 helpful votes
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It was good experience
November 18, 2023

It was easy thank you for all help I will do this again

Date of experience: November 18, 2023
Ohio
1 review
0 helpful votes
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Very secure and works!
November 18, 2023

I was logged out of my accounts for a couple of months. Thanks to them I was finally able to get into my account.

Date of experience: November 18, 2023
New Jersey
1 review
0 helpful votes
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Muy bueno
November 18, 2023

Fue rápido y fácil de hacer mi ID.me, pensé que no podía hacerlo sola sin embargo si pude. Muy fácil

Date of experience: November 18, 2023
North Carolina
1 review
0 helpful votes
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Simple, quick, and very informative. The DMV agent was very open and answered all of our questions with easy to understand answers.

Date of experience: November 18, 2023
Ohio
1 review
0 helpful votes
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Cox and ID,me
November 18, 2023

Very poor linkage going direct was smooth. Cox and ID.me was not working
Greg from COX put me onto lifeline and that worked smooth

Date of experience: November 18, 2023