From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
A bit confusing about requiring you take a picture with your mobile phone when you already have the requested photo(s) in a personal file on your computer. Otherwise, pretty straight forward. Took a bit of time, more than 10 minutes. However, I would recommend ID.me. A suggestion: When you are told to write down a code for you to remember, just copy the code and paste into an email to yourself. Once received transfer the email to an appropriately named folder for quick reference if the code is needed.
Easy and fast, great website to look at. Signing up was quick and easy.
It sucked. Has any one there ever heard the teaching term KISS...or "keep it simple stupid" took me four times twice with experts from the veterans administration before it went through.
It was fast and easy but it didn't say if this was my federal or state tax or both. The IRS needs to have it all in one place not in 2 places.
It was indeed understood I enjoyed it and looking forward to seeing a discount on my bill. I'm glad Id me was an option for me to take upon cause us teachers are grateful for everything. Being notice is so important and we need more sites to be apart of.
Completely satisfied was a security conservation
That solve all my question
We found ID.me to be very easy to use and quick as well.
Very good it was really simple easy,I didn't get confused it was very helpful
Site is very user-friendly and its staff helpful.
Hopefully, America shall be kept safe with the site's protocols.
I first used id.me over 2 years ago to verify as a veteran. The last 2 months I've used it to identify and verify with the IRS the process seemed at first somewhat confusing and at times very nerve wracking. It was not until I reached out to support and completed a video chat did everything finally come together. Another reason I signed up was to be able to identify as a US citizen for working abroad.
When interacting with this service, my first sign should have came from the site not being able to verify me through my phone number. The second sign was the agent not accepting "to access the IRS website" as being a reason to verify me. Using this service is a requirement to access the IRS website. Lastly, the whole experience was for nothing because I am unable to access the IRS website without going to a IRS office and providing my id to prove my identity (error code 2004). For now, I would suggest paying the IRS by check until they can get rid of this data broker disguised as some kind of benevolent service.
Nice customer service. They will answer the call you will just wait and get ready all the required documents. Thank you
I was sent the link to sign in and within minutes I was accepted with my employment ID - it was amazing the discount I received from the company I was buying.
VERY EASY. DIRECTIONS ARE VERY EASY TO FOLLOW. FEEL THAT ALL YOUR PERSONAL INFORMATION IS PROTECTED AT ALL TIMES.
The process was very simple, very fast and accurate. I would use this process again.
The site quickly and effectively identified my credentials.
I was pondering weather or not to try the site, because of bad experiences in the past of slow sites and getting angry. ID.me was very easy and fast. I was completely happy with my experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members