Overview
ID.me has a rating of 4.2 stars from 29,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I have quick and fast verification the agent was very polite and respectful.She took her time and verified all the necessary documents needed so hopefully everything goes smoothly
This is a simple process to create a new account and verify your identity. I experienced no issues and it all seemed quite secure as well. No complaints!
This application ran very smoothly. I believe that their verification process will help with verifying other things in the future. The Process went quite seamlessly. Really appreciated that.
I have made several attempts to verify my identity with ID.ME through various government organizations and the questions that are asked through the Fair Credit Reporting Act (they have a lot of misinformation about me, totally WRONG on the part of FAIR CREDIT REPORTING) I needed access to a particular government website so today I decided to do the video chat With Linda A. At ID.ME. Com and I uploaded all the documents that were needed for identification and I got on the video chat with Linda A. And I have to say the process was very easy with Linda's help. My advice to anyone needing to prove their identity through a government website using ID.ME.com to choose the video chat option, it is so much better than trying to verify the Fair Credit Reporting Act questions which can be totally inaccurate questions. If you don't connect with Linda A. Hopefully you will get a agent who is as professional as her
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had an issue with verifying Identify with duplicate account - response throughout where it was in the process & was resolved in under 48 hours. Wow. Thanks ID me!
Hello Kage! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Creating my ID.me profile was quite and easy. I felt that my information was secure. Now I can log into other databases with just one set of credentials.
Everything worked as it was intended and I felt that all my information is now safely secured. On top of everything else it was fast. I'm very pleased.
I won't go into the details, but I had a better experience this time around getting verified. The representative was very professional and made the process more enjoyable.
Hello Mason! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Today I had an experience of working with social security staff and they were very supportive. I met Natalia and she help me wholeheartedly. Thank you very one
Hello Donnie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good, rapid and friendly.I obtained the requested information at the time. They project reliability since several steps must be taken to validate that the information provided is real.
Awesome customer service. Friendly, fast and painless. You can't say THAT about many companies/businesses these days. Thank you for you amazing service! I would recommend them to anyone.
Hello Mandi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience went smooth. We had some technical difficulties at first with voice call but then it went smooth and my issue was resolved in a timely manner.
Hello Maria! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Definitely provides good privacy and security to lessen the amount of fraud! Make sure to complete the video with a verified referee to double check all uploaded documents!
The experience was easy as compared to having to visit a social security office in person. Because of my physical impairments getting out of the house is challenging.
Hello Robert! We sincerely appreciate your 5-star review of ID.me. We are glad that you were able to complete the identity verification process with ease. -ID.me Social Response Team
The experience that I had with the customer support representatives was excellent! They are extremely helpful and knowledgeable. They go above and beyond. This is a great company!
Hello Cristina! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I have contacted them several times and they will send an email saying that they will contact you shortly but they dont. There is no phone number listed
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team
It was the quickest verification process I believe I have ever had to do. Also very professional and the camera systems didn't lag as I thought they would.
Hello Ashley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was pretty fast and with actually using proof to verify an individual makes me feel more secure as far as someone trying to pass as myself.
It was a time consuming affair, but with all the identity theft that goes on, i appreciate the ability to be verified professionally. It is a welcomed necessity
Hello Edward! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
No problems. Everything was smooth with signing on. It's a very convenient way to sign into all government agencies. A safe way to monitor, track and keep accountability.
Hello Robo! We are glad that you were able to verify your identity successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marilyn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team