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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quite straight forward. Slightly confusing at the very end that you are successful.
I am grateful to the agent who helped me in verifying. When I had a video problem, the agent from ID.me quickly provided a zoom link as a solution.
IDME has worked for me to use this one verification method to sign into the various government sites I frequent. I like it. I recommend using it.
Super fast and easy, and I highly recommend for all verification purposes
I had no problems and the video person was very polite
I tried to edit/add my work email and it would not allow it
Had problems logging in aside from that I'm happy that the service exist
I had an amazing experience and it really helped me with a lot of things instead of me having to go in person
No contact if problems, no reasons given why documents are not accepted. They have a FAQ section but zero worth. Took TWO days with a good drivers license AND a good passport. They weren't accepted but a copy of my W2 with no picture was my accepted method
Had an excellent experience: I followed ALL the instructions, submitted the necessary documentation, and was able to create new account (I lost my phone so I had a new phone number and email). Wish Google would have been this simple.
I have a great experience on my video chat and call.
Myers easy access to enter all of my veterans benefits and services make you feel safe and secure when logging on.
I like the idea of having one secured password for multiple services. I am constantly changing passwords every 6 months on different sites. For a retired veteran, this is great.
It works with all of the government departments I use
They were very helpful and helping and very nice I really did appreciate all of those who help me and that took the time to help me thanks so much
Fast and easy to setup and securely use for login.
I would recommend it for dafe login so no one can hack your account
Excellent, easy to follow, simple instructions and is a good tool for privacy issues
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