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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Pude hacer mi verification de Id rapido y facil.le recimiendo que por lo menos lo traten
Got my answer to my question about my 2018 taxes I owe!
Needed to login to my IRS account & Discovered I was being FORCED by a government that i already don't trust to use a government contractor that I've never heard of to accomplish my goal. The Id.me self serve auto identify blah blah didn't work. I googled to understand my mistake & found post after post after post about this thing not working. I finally had a video chat at 2 am, which I actually had to wait 10 minutes for help. Pleasant person on the other end but REALLY.! WHAT A HORRIBLE process from a company I've never heard of asking me for my DOB NAME - SSN. My data's been breached 4 times this year. I'm supposed to trust a company I'm only aware of because I need to log into my IRS account. This isn't for the average person & I was an IT professional. Where's Elon?
I'm not tech savvy but the rep put me at ease, and the process was so fast.
It was a good experience and the instructions on the site gave me a great overall knowledge of what I needed to do I would recommend this to many.
It was easy to navigate and and took a small amount of time to complete.
First time user. The setup, instructions were straightforward, the process was easy including the upload of documentation. Took less than 5 minutes to complete. I would trust ID.me and use it again.
I was in the middle of a verification process on my computer. I couldn't see the agent but she was able to send a link to my phone to continue the verification process. Verified my documents both sides and done. She sent me a link with the next steps.
Had but doubt if I could log in myself! If you could please help me with setting up. Account I would appreciate it immensely
Creo que hay que hacer muchos pasos para completar el proceso
Quite straight forward. Slightly confusing at the very end that you are successful.
I am grateful to the agent who helped me in verifying. When I had a video problem, the agent from ID.me quickly provided a zoom link as a solution.
IDME has worked for me to use this one verification method to sign into the various government sites I frequent. I like it. I recommend using it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members