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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Use this service for a lot of my sensitive sites I access really nice and easy to use
Debería tener alguien para k le ayude a uno con el proceso
I am satisfied that I was able to do it online and it worked, think very carefully. I did it at home with a computer and it was very good, quick and easy
I explained in the email what I need and no one reached out to me
The process was simple and easy to understand. It was self-explanatory.
10/10 is my great greatest experience and I like how the agent is easy to understand and being helpful to me of assistance too identify my identity
Very easy and smooth to apply didn't know about this either until a friend tell me about it and I'm glad I do it
It was excellent service from the beginning of the process to the end.
Easy to work the site very explanatory. Easy to upload documents or take your picture and facial recognition was fast and easy.
It was very easy to sign into, I was able to use my phone and answer all the questions without issues.
I needed to check to see if my taxes were filed. ID.me made it super easy to access the IRS website. I forgot my password, but i only spent maybe 15 minutes max on reset. ID.me makes the process simple. The cutting edge tech made signing in very quick and easy. No need to talk to an agent, be put on hold which is great because im a busy person. Thanks ID.me!
I found that their company provides a genuinely professional experience.
While many of my documents were rejected over several days due to living in Thailand and many documents are in Thai. Be patient. I got it done, so you can too. The video call was short and easy to finally verify my identity.
My experience was favorably because I obtain discounts and are variable stores and item to shops
Enjoyed the easy process and user friendly steps to access your account and accomplish your objectives.
Muy buena la experiencia, por lo menos con la agente que me atendió.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members