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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Nice lady very helpful and direct to the point. Made it easy to verify
Muy buena experiencia me quede muy satisfecha con el servicio
It was great and I feel secure with use IDme. And it's great to know when I am login to my unemployment to check on my status, I feel great knowing that I am the only one who is accessing it.
ID.Me worked flawlessly. Each step was clearly explained and worked correctly the first time unlike a previous experience that I had using some ID confirmation app that was literally a nightmare and after the tremendous amount of time in doing and redoing, I hope that I NEVER see that ID confirmation application again. In contrast, ID.Me was a pure pleasure to use.
Awesome customer service I'm satisfied I been trying to file for my unemployment
It was good. Processing was pretty easy once I figure out what to do.
It was great The agent was polite and very easy to talk to
I experienced that is very easy to get ID. Me. I can recommend this to anyone.
Love it! It made my day. This company really respects first responders
..ghhgjhghjhfhub aggggggggggggg hhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhh
At frist I didn,t have a good experience with ID me,But the young gentlmen at the employment office in sumter was so patient with me,my email account was hacked,and I didn,t know it.
THANKS SUMTER,
There was no complications, everything was clear and straight to the point, i knew exactly how to fill everything out
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
I would give zero/negative stars if I could. I am an HR manager who enrolled our employees in the Colorado workshare program. Unfortunately you have to get through IDME now to collect Colorado unemployment. There is only an option to upload a passport, passport card, or license. I have many employees who are authorized to work and are eligible for unemployment without these (everified/i9 accepted) IDs. Id me itself says they accept other forms of ID but you cannot upload them. You can't take the video selfie, or schedule a meeting for help until you get past this point.
There is ZERO customer service. IF you were able to set up an account, you can log a ticket. If you can't set up an account (because of the accepted document problem), there is no way to get help. IF you can "log a ticket" you will be sent a canned response that did not answer your question AT ALL. That is it. That is all the help that is available.
This company is criminal. My employees are forced to use this terrible platform that does not allow everyone eligible for unemployment in, with zero help available. All of my employees are just not getting paid now and I don't even know how this is legal. I feel so bad because I would break down doors and do whatever I have to to get them paid, but I can't. I have no ability to help them. Id has cost my employees thousands of dollars that they deserve and it's not fair. I will be contacting a lawyer and filing a complaint with the BBB. This has been absolutely horrible and its all because of ID me.
Negative
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This method of confirmation was new to me however, I would deem it necessary. Successful with prompts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members