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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process was simple, quick and painless. Wait times were reasonable. Agent was professional, efficient and courteous.
The entire system kept going in circles. Kept referring me back to codes and numbers to ensure I was me. It asked for a password but wouldn't give me a keyboard to type into.
I'm just going to take the drive to the VA hospital and do the waiting game there.
Pues la verdad me ayudaron mucho para resolver el problema que tenía
After I uploaded documents, videoed selfi…, system prompted me to enter my phone number, I entered the same cellphone number, but won't recognize me, after second try, log me off. So I have reloaded documents, selfi., this time I use my landline, the verification code came through, I entered, and finished the process. If people need to use a different phone number for the last verification code, please SPECIFIED it!
After providing information and successfully validating their site refused entry with an error and kept sending me back through login. Likely because they use poor methods that don't compensate for Menlo security certificate proxies at government installations, but who knows. Reeks of incompetent programming and a lack of customer care. They have nothing but a rude subgenius chatbot for support and it was worthless as well when encountering registration/login issues.
Excellent customer service, friendly and very professional
At first I thought this was a scam because I already had an ID.me account. I did this to update my expired VA ID card but never had any message during this process that I would be receiving an updated card. So I don't know if I was successful in that regard.
I had no issues with id me, the experience was very good.
Confusing. Not sure what I was doing if I did it right.
While not so great, it was necessary. I did not think the estimated wait times were anywhere nea accurate. The agent was polite and helpful.
I live overseas. I needed to correct an error with the US Social Security Admin and was told I could do it on line but had to use this website, but after jumping through all the varification flaming hoops. It turned out I still couldn't do what I needed to do using this web process. In short a complete waste of 3 hours setting this up.
Took over 50 minutes to wait for a video conference call just to verify my identity, only because they couldn't verify it through there system which is confusing and which would've had save me a lot of time instead of waiting almost a hour just to verify my identity.
Excellent online support with Luke W. He was patient and stayed with me
Got $ 500 rebate on gm purchase car that my wife just loves.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members