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ID.meReviews 36,359

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,424
value
1,159
shipping
627
returns
618
quality
1,137
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Maryland
1 review
0 helpful votes
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It only took a couple of minutes. There was too much light for my selfie the first try (I got a message letting me know). Turned off the light switch and took it again with no issues. It was like I had someone right next to me giving me step by step instructions. I never left my office.

Date of experience: October 31, 2024
Tennessee
1 review
0 helpful votes
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Crap
November 10, 2024

The site is next to impossible to work with! Bang hurtful tugs try ittyf it yeii you it's us if go g fff ed the to if both oh fuk it bring sad h h had go j u g G Gordy try

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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Do not use!
November 10, 2024

I signed up to get my social security information and it gave me this message "Unable to complete your request. Try again later" after I spent my time signing up and entering all my personal information….I can't even get the social security amount I needed from the website.

Date of experience: October 31, 2024
Ohio
1 review
0 helpful votes
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Not To Bad
November 10, 2024

If you're not using ID. Me you are really behind the times, it is a must to do it now,

Date of experience: October 31, 2024
California
1 review
0 helpful votes
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Extremely helpful
November 10, 2024

I use ID.me everywhere that I can. It makes signing into gov and state sites extremely easy and seamless. Verifying your identity quickly with those kind of sites quickly is very useful. I feel like it helps relieve some of the stress that you might feel trying to get things like healthcare records from the VA or a new social nonexistent.

Date of experience: October 31, 2024
New York
1 review
0 helpful votes
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Herculean improvements in the process!
November 10, 2024

I recommend the ID me process. Great improvements in ease of use to gain identification enhance and optimize the experience for quick resolution and platform access.

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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Fast Service
November 10, 2024

Positive experience. I did not expect that it was so fast

Date of experience: October 31, 2024
New Jersey
1 review
2 helpful votes
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Wasted time taking pictures, front and back of 2 documents uploading them and then still needing video call to verify. Whats the point of uploading if they are not used? Then to take a survey to tell them it was a big waste of time as I could not get into the NJ dept of Taxation by using the app.

Date of experience: October 31, 2024
Alabama
1 review
0 helpful votes
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Easy to set up and use
November 10, 2024

Setting up ID.me was simple, and even somewhat interesting regarding the selfie video. I had never seen anything quite like that. ID.me will greatly simplify access to government agencies.

Date of experience: October 31, 2024
Indiana
1 review
0 helpful votes
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Problems logging in SSA site. Two-Factor Authentication asking for some type of Pass Code from a Pass List (?) Filed out an ID.me Survey from them today requesting callback.
Hopefully will hear something soon...

Date of experience: October 31, 2024
New Jersey
1 review
0 helpful votes
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Following instructions
It never came to an end
Looped me back to the beginning
Software algorithms, lacking maturity
Frustrating as all we have come to expect
From our government.!

Date of experience: October 31, 2024
Mississippi
1 review
0 helpful votes
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Easy peasy
November 10, 2024

All went except my drivers license had expired
So it took a little longer

Date of experience: October 31, 2024
Kansas
1 review
0 helpful votes
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I believe my experience was easy in regards to ID.ME. As for the site requiring the verification became a little difficult. As of right now I'm trying to verify what the issue is.

Date of experience: October 31, 2024
Washington
1 review
0 helpful votes
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This tool is great!
November 10, 2024

We got through ID.me the documents that we requested almost inmediately. It is easy and fast.
Thank you ID.me

Date of experience: October 31, 2024
California
1 review
0 helpful votes
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Ease of ID.me
November 10, 2024

Using ID.me was a fast and secure way to verify my identity.

Date of experience: October 31, 2024
Georgia
1 review
0 helpful votes
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Verify & accuracy on point.
November 10, 2024

The fact that I can use ID.me for reasons to actually verify I am who I say I am, is a tremendous relief. It makes me feel secure when it comes to verification and validation on important websites especially.gov websites.

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
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Pray that you do not have to use this
November 10, 2024

If you have to use a public computer, the program gets blocked, you can set up an account but the computers will block you opening the program.

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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Excellent
November 10, 2024

It's easier and faster to get access to my account

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
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Simple, Quick and Secure
November 10, 2024

The process was simple, quick and painless. Wait times were reasonable. Agent was professional, efficient and courteous.

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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Very unhappy
November 10, 2024

The entire system kept going in circles. Kept referring me back to codes and numbers to ensure I was me. It asked for a password but wouldn't give me a keyboard to type into.
I'm just going to take the drive to the VA hospital and do the waiting game there.

Date of experience: October 31, 2024