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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast and easy to setup and securely use for login.
I would recommend it for dafe login so no one can hack your account
Excellent, easy to follow, simple instructions and is a good tool for privacy issues
I hated everything about this. Sure, I have privacy concerns but that wasn't the biggest fail. The video selfie thing didn't work. It took over 10 attempts to get it to work. There is no alternative that's acceptable. I refuse to sit in a waiting room to video call with someone either. This was stupid. Bring back login.gov!
Very simple steps that enable easy navigation. Very reliable and secure.
Avoid the selfie if possible. It did not work for me and stopped the process
It's nice having to go through an entire process to confirm your identity to then have to confirm it again with whatever entity this company works for. Waste of time.
I can't login my,it's says account temporarily suspended
The person who helps me with the verification was candle and patient with me cause I can't talk English so well
Great application and understanding And easy to use no hard question
Great a great new experience for anyone who wants to have anything in life
I hate it because of the pride, and it makes me nervous.
I was in the need of having access to my IRS account and it helped me to have a safer way to log in and to navigate with extra protection.
Once it's all set up, it's great to use. I just think it was difficult to set up and I actually had to have a friend who had already figured out how to do it for her husband show me and I just worry about the older veterans, especially who aren't computer savvy enough to do it and don't know that there is enough help for them.
Wow, I am just trying to buy Apple pc, not start new job.
My case manager from the VA had to help me and then when I was verified it told me my account was suspended with no reason. Now I have to call the SS phone number in the morning and find out why. It was a waste of time.
My social worker tried to sign me up for food stamps, medicate and this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members