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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It is very difficult and time-consuming if you don't have a comparable device; in that case, it is not feasible.
Very easy to get credentials verified. Safe and quick.
Todas las cosas que en un momento te iba decir ayer pero me tiene atrapao Como andas de tiempo como te fue en la noche mas y ya
It was a little complicated at first but eventually got the hang of it so yes I would most definitely prefer a friend to do so as well
Signing up with ID.ME was easy and I finished in less than 20 minutes. I feel confident that this additional layer of protection will protect my identity.
Hable con un agente respetoso. Me ayudo mucho con mi verificacion
My experience was somewhat frustrating because I repeatedly uploaded pictures to the website not knowing that defects on my driver's license was causing a serious issue.
Tried 5 times to simply register using this application. Had to reenter information at least 4 times in all areas. If you don't enter the information correctly (what is expected, although the application is so bad that you never know for sure what information is correct for any question), you're either told to repeat, repeatedly, are kicked off, or find that you've gone through the whole process just to find out that none of it registered, and you have to do it all over again. My opinion is that if you don't HAVE to use this, don't. Go another route if you can.
It was a little difficult because I kept losing internet connection and had to keep starting over
Easy to use I'm able to get to the information I need quickly
Using this page...it made everything easier, since being so personal there is protection for us, yes I recommend it, easy, fast and high quality in its question design
Thank you
Convenient and secure and easy to use I would definitely recommend it to my friends and family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members