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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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On Nov 1st, 2024 I logged in to the VA, and later in the day something changed and I could not log on. So I woke up early the next day to make a difference in my life to help myself. So I found two numbers and I started calling and I was surprised that someone was there to answer my questions
I uploaded my sensitive documents from a previous request. Months later I had another agency request authentication and my documents simply were converted over and used for the next request.
Round and round and round. Their website needs alot of clarification as to what we need to provide, an entire afternoon spent messing around with documentation etc. which was totally unnecessary. I'm glad they're paid because I'm not! The web agent was professional but not friendly at all. Perhaps we in the UK are used to agents who might crack a smile or say something personal which is really relaxing for the individual on the video call.
ID.Me and IRS are hijacking your right to pay your full amount due and requiring installment plan of multiple payments. Now they want a face recognition video. Total nonsense.
This experience was enlightening and a learning experience and very frustrating.
Soy pizcador de manzana y cherry trabajo en el campo
I've already wasted enough time answering the comment survey and fight through the signon process. I have other things to do than play computer roulette.
They called me and told me to show my state ID card, green card and social security and they spoke very well and politely.
I was very pleased with how easy ID.me was accessed and how easy it was to use. I was surprised at how quickly the result were obtained.
A great experience.
I nightly recommend.
Amby was a great person that was on the phone with me. She helped me out from beginning to end. I'm thankful that she picked up my call. She was patient talk me through everything that I needed to do to get everything that I needed done because the first person that I called was so short with me told me you need to do XYZ hung up the phone but and stay for me. Stay with me excuse me from beginning to end. I am so grateful for her, she is one in million.
I am a blind person I had a bad experience with another verification service they didn't offer all the options or the interview that ID need does I failed miserably with the other company they were not very compassionate they didn't have the options that ID me has the agent at ID me was very caring compassionate and especially caring she walked me through step by step and never rushed me through anything made me feel comfortable with the process and in the end I got myself verified and I can now use the SSA website and check my benefits and everything I need thanks to that agent thank you so much ID me
Bueno al principio no fue fácil pero con la ayuda de mi esposa de apoco fuimos llenado las preguntas y documentos me parece bien este método de ayudar es fácil y rápido solo hay que tener en la mano todos los documentos personales para el proceso sea rápido y sencillo
I was easy because I had my documents in hand as I went through the process of setting up an account
I live in an assisted living facility due to age, hearing and vision disabilities, and multiple medical issues. I am technologically challenged as a result.
Despite these issues and having an account, I was required to go through a video call since I changed addresses and phone numbers with my move into the assisted living facility.
ID.me was unwavering, even when offered more identify verification that they requested.
I was forced to send several weeks unsuccessfully navigating this process. Finally, my daughter was able to travel in from a great distance to assist me with the video call.
Please try to be kind and more ADA compliant in the future. I am surprised the Social Security Administration allowed this to happen in order to access their online system.
Ha sido un proceso facil y de mucha ayuda, por lo que recomendaria ID.me
Talked to someone and got verified it was a very pleasant call and the two different people I talked to were very friendly.
The site would not let me apply i supposed because I applied once and then I went back to work so I rejected it, since then I have had 2 hip replacements and then broke my femur so I've been off work since 4/19/2024. Having problems still.
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