On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good communication talking to da represented
Was berry usedful and nice and loyalty people to talk too
Set up account was extremely difficult 😣
I got one error notice after another, then it said unsupported browser, I finally had to download google chrome to get it.
Very difficult to navigate. Must have a computer back ground to understand it.Was hard to get help setting it up.
My experience ~ Those are for department of labor services are very good.
Setting up my ID.me account was challenging and I thankfully received assistance from my adult son. I expected utilizing it 4 years later for the 2nd time would be just as challenging, but it was a breeze, so glad I set up my ID.me account!
All I needed was a pass code for Anchor property tax relief and I had to go on a visual chat with my 88 year old mom to get this She was having trouble holding her passport to her nose so it could be seen on the visual as I held the phone and had orders barked out at me because I wasn't holding the phone properly for the visual.
All this hassle with my elderly Mom as illegals are crossing our boarders with no questions asked while hard working citizens have to jump through hoops for verification! The inmates are running the asylum turning into a banana republic!
This company dose not offer live customer service when you can't access your account and your money is involved there is a big problem
Nice customer service it was fast and respectful easygoing and very helpful to me
Never could complete the process. The site just kept asking for more scans and selfies, until I finally just gave up and walked away. There HAS to be a better way. It's like they were dreaming up more ways to verify my identity with every step of the process. Find another way to get your task done.
Very easy to sign up and easy to get verified. Totally satisfied.
ID me is the best thing I found on the internet that helps me they are quick and easy and they know what they're doing I would recommend this to anybody keep up the good work guys
Neither good nor bad...but EXPECTED... I cannot imagine what people without or with LITTLE TECH SKILLS or equipment can do with this however... MAIL IDS change all the time and updating is difficult... on all systems with such securit too... btw
When ever I was asked to use ID.me, it's has been a great experience and knowing that your personal information is secure puts me at ease.
On Nov 1st, 2024 I logged in to the VA, and later in the day something changed and I could not log on. So I woke up early the next day to make a difference in my life to help myself. So I found two numbers and I started calling and I was surprised that someone was there to answer my questions
I uploaded my sensitive documents from a previous request. Months later I had another agency request authentication and my documents simply were converted over and used for the next request.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members