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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I first got the ID.me card to use at Lowes discount store. Since then have found other places to get the VA discount.
A few things about the plastic card that I carry. Wish it had a photo. Also wish that it looked more like the military ID just a different color or striped as such.
I had a problem with my id.me account which I tried for almost a year to recover. One video call directly with an agent from id.me quickly cleared my problem. I would definitely recommend going directly to id.me if you have any issues with your identity.
Positive experience, once set up, site verification is simplified greatly
They guide you through the process very quickly and easily. It was a piece of cake!
The experience for me was very quick and easy,
I'm can understand each step to follow without any problems, thank you!
The experience w/ signing in using my credentials from Apple, was very helpful, as most of us do not want more steps to go through to just sign up to a website. The ease of having this as an option, is outstanding. Thank you.
Very good. The site was very easy to use. Would definitely recommend using it.
Ok have not done anything yet maybe in the future experience
It was as challenging as it was inspiring but necessary to secure your information from violation.
Easy to set up, not difficult to navigate. Just make sure you have your documents set in front of you.
I set up two factor authentication and the web UI created a terrible experience. I ended up having to use my phone along with my computer with a lot of context switching between the two devices and tabs in both web browsers. And after everything I ended up not being able to use a passkey - so I still have to tap a checkbox, get a text message and type in a code. I use I'd.me to login to ssa.gov and it's just really clumsy
Having jumped through all the unnecessary loops only to find out that my identity is still not verifiable...
Complete BULL$#*!!
I want to like I'd.me. But to be honest I'm not sure what it actually does for me. How is it not different from having a trusted device and receiving a code?
I'm very satisfied with my experience. Thank you for assisting me.
It was Great I love it. It was wonderful using ID me. I was happy with the service i have received it. I would recommend everyone to use ID me
Thank so much. I can not thank enough
If you are up for repetitive failure, this is the program for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members