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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Ayudan mucho. En lo que nesecitamos y ponen traducciones si no ablan inglés muy amables
Cannot get past the Video Verification. I select retry but it doesn't go ahead and complete. Need specific instructions via email on this.
Fell into this as it was in Military Times. Usually don't hand out personal info. Unhappy with myself that I did.
Got it done. Took multiple attempts. Including a dropped video call. Login.gov still lost in limbo.
Overall great way to login it' takes you by surprise at first because, you're so used to login in a certain way, but it's a great alternative...
It was a reliable way to get the job done that I needed to get done. I had to identify myself through this to try to get my unemployment and it was very fast very effective very easy and the person that worked with me was very pleasant as well, very attentive to what needed to be done? She was an awesome young lady. I just hate the fact that I can't remember her name. She was so amazing. She was a lovely person inside and out very beautiful spirit very professional and very respectful and did her job. Well let me tell you God bless her and the company she works for And their families as well in the name of Jesus amen. Amen and amen.
It is aggravating as heck. I had to repeat the step at least 5 times. They gave me at least 5 different code to even start. Then after it created the account I received 3 more code to get to upload screen. I had to repeat the load steps 3 times maybe 4. Then it wouldn't take name as my ID. It change it for me. But guess what I got in. I feel my identity is going to crossed over to someone else.
Easy as pie :) was easy yo setup,and understand. Didn't really take a lot of time.
Very successful and I live how the service and the information and the verification and the process all went. It was fast and easy. I was dreading the process but I git a hang of it an and finished my application.
Muy bonita, linda,excelente,especializada,la mejor
Very convenient verification requested to provide documents, I did not know American language they provided me with a translator and I successfully passed verification
This organization is currently blocking military veterans from accessing their personal documents on government websites.
To access my VA medical records online I had to acquire an ID.me account. I accessed my VA medical records online for years with a login that I acquired at a VA facility. My personal records were stolen before.From VA records. Next time the hackers will receive my photographed drivers license as well. Just cut and paste someone else's photograph and they are me. Every website now says says there stuff is secure. Maybe right up until a new hacker finds out how to get in. Everyone has heard this before "we are secure it would be impossible" hope so. This information in this review is my opinion only. I have done no research as to the security of ID.me
Customer service was great, fast, easy and reliable. Thank you so much :)
ID.me is secure and very easy to use once you set up an account.
I first got the ID.me card to use at Lowes discount store. Since then have found other places to get the VA discount.
A few things about the plastic card that I carry. Wish it had a photo. Also wish that it looked more like the military ID just a different color or striped as such.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members