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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good way to secure your information. Feels safe and protected.
I'm a Veteran and ID.me has made all of my paperwork so convenient.
Overall, the website is okay but the processes of trying and then having to take many tries to finally confirm your identity is over whelming and stressful.
Way too complicated… Text messages, taking pictures of my drivers license, inputting, birth date, address, Social Security number, etc
This looks like to me something too complicated and might be some sort of good idea gone bad
Instructions are clear and easy to follow, all was completed within minutes
Frustrating at best. It was way to complicated and inefficient. I wouldn't use ID.me but I have to. I need it to access Myhealthevet VA services.
This makes processes much smoother and I am grateful. Back in the day we would have to go downtown and get in line for most government service matters, while now with this id.me tool we can save time, stress less and be happy.
I thought I was going to jump through a bunch of hoops and then they still wouldn't be able to verify me, but no. There were hoops, but they were clear about how to jump them and it went well.
Attempting to get discount from Verizon for military service. ID process took me thru entry & discharge data to confirm status.
Somewhat easy to fallow the steps, if you have any questions please don't hesitate to contact me at *******113 thanks.
Help center, ID.me I am very grateful for the prompt assistance to the agent
I think your new system for ordering meds and reading my messages sucks. Whatever idiot implemented this system needs to remember that most of the vets are senior citizens and have a hard time signing in. I would not have given you one star if it would have let me.
Great Great Great service. The best service you can get
Experience something new to get my benefits through ID.me
I already told you. This survey is way too long. I can't explain any more that this was very helpful.
I yes feel very comfortable and extraordinary safe
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