On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I entered all the information perfectly, which took about 10 minutes. In the final minute, it asked for my phone number, and I entered it correctly, yet it dead-ended my entire sign-up process saying the phone number does not match records. Um, false. My only recourse was to start all over and do the live agent method, which takes twice as long. Oh well, I thought at least I'm finished. Nope. After that, I went to the Virginia Employment Commision website to log in using my new ID.me credentials, and it would not log me in, saying the SS# that ID.me auto filled (which I could not see because it shows as all dots) does not seem to match my identity. Since that SS# field is auto filled, you can't even click on it. Checkmate. Tomorrow morning I'm going to have to waste an hour or 2 trying to get tech support from a human to fix this mess. ID.me already attempted to let their bot respond to my help ticket, and you can imagine how well that went.
When I first used this service, it worked seamlessly. The second time through, it failed miserably. The server was either too slow or non-responsive. And there is no way to contact a real person by phone or chat. All you can do is file a trouble ticket and sulk. They need to dedicate more resources on web servers and real people to support customers from all over the country.
It was good and not hard to do.At first I had to det use to it. I don't feel like it is going to be a problem.
Muy rápida atención. A pesar que tuve que intentar varias veces subir mis documentos
Had to use it for a government agency and while I felt uncomfortable because it required key documents with personal information after checking, reviewing and trying to find how scam-able it might be, it seemed authentic and ultimately was impressed at how thorough, and security oriented it turned out to be. Just be ready, if you were glasses to take them off and possible encounter frustration going through, be patient. Once through access was instantaneous and that was great.
Really good, really good and easy to performance and strong security
Company made the whole process terrible it took over two hours for a "15 minute" wait and then nothing worked as it was suppose to
Very bad. No way to satisfy the site. I'm honest with all your questions, yet go around and around with no success to satisfy you
Fine I was able to get what I needed to
Get done to help my quality of life
It was a time consuming process but it helped meit this in endeavor that's all I feel like writing so think you
Good experience was easy to understand and read and fill out
It's easy instructions to set up an account and security features is the reason i prefer to use ID.me
I hate that we live in an age where things like ID.me is the new norm. I find it disgusting. No offense to any of their employees, but if I had my way, I would never use ID.me again.
I was applying for a apartment and I needed to upload my benefit letter and after talking to 4 social security representative they told me that I needed an activation code which would take 10 days by mail. 1 representative told me about ID.me it sounded too easy to be true and I couldnt believe noone told me about it so I tried it and it was easy and I was able to upload my benefit letter to the apartment which saved my life. Thank you Represetative Bill for helping me
Easy to use and very safe I used it several times and it was good and didn't take much time
I wasn't sure what to expect but after going through the process and then the video call, I know all my private information is secure. With ID.me I was able to log into my Social Security & IRS information with ease. I highly recommend this website and their process.
Smooth process both with registration and in person.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members