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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was fast and easy, which was great as it is stressful enough to complete business online.
Worst initiation of new program I've ever tried. Too many hang-ups within the program
Fue muy fácil de usar el procesos de subir documentos y el perfil y rápido el proceso
It's easy as 123 to use! I enjoy using this site! It's not complicated.
I thought this was going to be a long, drawn-out process, but I completed it all in under 15 minutes. The directions were very intuitive, and the uploading was super fast.
The process took to long and to many steps, to confusing to an elderly
I'm very disappointed in the outcome of this situation.
Totally happy with ID.me. Completely frustrated trying to get IRS to verify my ID. I need help!
Very informative information and easy to
Use. So I will continue to use this service.
The program process was not working properly. I was unable to complete the process.
The whole process of creating my ID. Account was easy even when I made a minor mistake and the video call assistant was very helpful and understanding
It's was an easy process that I initially thought thought was going to take a long time.
I got through the process of taking the id pics and selfie only to be denied access to my account. It would not accept the passwords THEY gave me. Then threatened to lock me out. I am just trying to get the IP PIN required to file my taxes and I can't get in and I can't get anyone on the phone. It is a mess and I am very stressed out about it.
The compute I was using did not have a camera, and I was not prepared with my original password when I needed it. The process to change password was made extremely easy and pleasant by the agent that sent me the link to my phone allowing him to complete his ID.me procedure. He was extremely helpful and the procedure did the necessary steps to authenticate me by also sending various codes. Try it you will be very pleased.
System has issues with loading information, like ID photo. Code sent kept sending a 5 didgit code not 6 could not continue had to re enter all info, email was not recognized first 2 attempts.
Overall satisfied with the experience that I have had with ID.me so far.
This app provides different results with the same set of data. As an IT professional, this makes me scratch my head. If your coding is good, how can you get different results with the same data?
Ok. Taking a picture of a card is hard when you have tremors. Make my phone screen a copy machine. Card down button verification please turn button verification in 5 seconds not 4 tries over 6-8 minutes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members