On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Smooth process both with registration and in person.
This is the third time I have been asked for my experience with I D ME, that is the problem, too much redundancy!
This was my second time to access ID.me. It verified I am human then asked me a few questions before texting me a code. The process was somewhat tedious.
Had to try 3 or 4 times to get it to take thee photos. Final try it moved to the correct page and I think the photos uploaded. First 3 or 4 times it never went to the page to send
I verified my identity when I first made my account. But now that I'm trying to file an unemployment claim, all of a sudden they can't verify my identity. So I call the number they suggested, just for it to tell me to go back to id me to verify my identity. At this point I call every possible phone number that could assist me with this particular issue and everything is automated. I absolutely hate it. There isn't even an option to speak with anybody. It's completely ridiculous how long I've literally been sitting here figuratively running in circles trying to get help, and each automated message just tells me to return to the website.
Got all the way to the end, was very disappointed we cannot proceed right now
I was able to get verified with the use of an online interview, which made the process so easy.
Great concept but terrible application. System consistently get stuck in the loop meaning it cannot be used. Site support is nonexistent.
El proceso de verificación es muy fácil y sencillo quede muy satisfecho gracias excelente
I enjoyed not having to go out of the house to verify my identity. Since I have limited mobility.
I wont use anything else to sign in to my SSA, IRS or any other important government sites without using ID.me period, I feel safe and protected,
At first I was unsure and a bit nervous, I mean they were asking for my most sensitive information, but I trusted the site that sent me to IDme so I filled everything out, and I'm glad I did, it couldn't have been easier! A few questions and a quick video call with a very professional person and I was back into the site I thought I'd be locked out of forever, so easy!
Fast to log into
Trustworthy site
Takes a little time to validate your info on line with the info you input but it was worth the wsiting
The first woman I spoke to didn't have patience and the second woman name was Wendy had patience and she was kind
Stay away from using this service if possible. Processes error out and make you do the same thing several times
This makes it much simpler when I need to get into places that give discounts for military. Such as Meds by Mail, Apple, and basic exchange.
ID.me fails as a service, and as technology too. Multiple failures to recognize a US passport (as opposed to a foreign one), to match one's driver's license with the right address to the same address in the credit history, etc etc. It feels absolutely wrong that to access one's own IRS records, a person has to deal with this private company. The government should have never outsourced their verification process to ID.med
When I first used id.me it was very simple to navigate thru the sign in process for first you create an account then enter a user name and a password. Then you have to verifi yourself by which you send copies of your id etc. once they verifi you it's over. So when you get ready to go into I'd.me com for the first time just enter username and password. It's also going to send a code to you they give you a choice pick and when the codes comes just enter it and that's it. There are lots of interesting topics in side. Bwhinever write the profile for the id.me site did an excellent job. One thing I will tell though is as best easy as it is to use dont just change your password in Google cause it will cause you one big headache getting into I'd.com. It is an easy site to use.
As a retired men, its been easy for me to send and pay high interest rates and penalty fees to the treasure department
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members