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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Inconvenient and not better than previous provider.
Not user friendly. Too many windows to surf and codes to get where I need to be. It's not very simple for your average person.
Horrible - extremely difficult to register with the program. Spent many hours trying to simply register so I could access healthevet site to communicate with my doctors. I would give it zero stars but it's not an option.
ID me was very easy to set up and use immediately. Discount was great. I'd recommend using it
Worked out great, gave me all the answers to my particular questions.
Face recognized fast easy and I know that my data is safe or some I ne would have to look just like me
The safest way to safeguard your account and to verify that's it's you by using codes to prove that you're the right individual.
I had not services just a Wi-Fi number had to speak with rep to do it for me
Easy to set up. Instructions to enter self information and take selfie for photo are easy to follow. Verification of identity by way of texted number on my telephone number is a safe way to avoid fraud where fraudsters have no way of stealing personal information.
Stop unsolicited surveys stops surveys stop unsolicited surveys stops surveys stop unsolicited surveys stops surveys stop unsolicited surveys stops surveys
After retrieving my license to verify for the photo the whole process was so easy
Just go with the flow and let the system work. Thank you,
Continued blessings, and warm regards.
I want them to unlock my account so I can retrieve my transcripts
It is very difficult to set this thing up on ID me for social security it took me several times entering my pass number they gave and then several times having to enter my information and several times over and over and over again trying to get the thing to do the picture and failing and doing it again and again it's just a plain pain in the $#*!
See my prior answers to the same question I thought I did everything you asked weeks ago
Very pleasant especially for someone who is not computer savvy
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