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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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See my prior answers to the same question I thought I did everything you asked weeks ago
Very pleasant especially for someone who is not computer savvy
It was Ok okokokokokokokokokokokokokokokokokokokokokokokokokokokokookokokokok
I provided all documentation required, and I followed all steps in the procedure needed to change my profile military sub group. After several attempts over period of three days, my profile is still not changed.
Needed to access my health but site is changing sign in format. Couldn't do it by myself so went to VA CBOC in my city. Lady assisted me, process was fairly easy not complicated at all. Pleased to now be able to access easily. Now that I'm identified.
A lot of hassle for no reason. Why do I have to go through all this just to get a message with no sensative information in it?
I would not consider myself tech-savvy, but getting verified was easy, seamless, and took about 5 minutes. The process walked me through it, and the instructions were easy to follow.
Very good for me coming Im very happy thank you so much
Very good experience, it's fast and quick they get to the point and help others.
I found my existing ID.me account to be a convenient way to log into SSA.gov. I will use ID.me to log into other government websites.
Very easy to apply. I was a little worried about signing up but NO worries.
I had to use it for id me for unemployment benefit for the first time during covid and the second time time to set up an account for state disability insurance. It was easy and went fast with no problems. The font is easy to ready, the questions are also easy. I highly reccomend it.
I relocated to the UK 3 years ago and found that the websites of many US entities are not designed for citizens living abroad as they do not accept foreign addresses, postal codes or telephone numbers. I had worked-around the problem by keeping my US email & mobile number active for second-factor authorization and depend on the postal service to communicate.
The Social Security Administration website recommended using ID.me for authorization. It was simple to set up with a very professional agent who resolved an issue with my browser not allowing their in-app window to access my camera.
I wish that all of the US financial, governmental & commercial websites that I use would sign up with ID.me! Once the simple set-up is completed it is seamless to use.
The process worked very well with no issues. The agent was courteous and very professional.
Went to enter SSN and discovered that ID.me was a much more secure way to enter my account without any other weak unsecured process using email and passcodes and other texting info …. ID.me was excellent and extremely secure like no other. Gjr
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members