On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience. Very good instructions and easy to follow commands.
Just a little longer than would liked but excellent service and great customer service with everything
Not sure U even am in the system. The sign in process was complicated and I feel extremely uneasy that I had to provide my social security number on line. I don't believe I have ever done that before and in retrospect truly wish I had not done that.
From first contact ( extremely cold weather) my sales rep was knowledgeable, polite, not pushy, and respectful of my wants and needs. (Mike Hopkins) Did NOT ask where my husband was to negotiate the deal! So nice! I'll trade with him anytime!
It was a very trying experience and it was a long process. As a 80 year young person it was somewhat difficult
Didn't expect this to be so extensive setup, with drivers license # and photo id, with other information, but I do feel safer that it won't be hacked. Thanks ID.me
I always have to wait at least five to ten minutes to connect with IDme from the social security website
Made verification of my military experience easy on multiple websites like Duluth trading and Verizon wireless.
The ease with which ID.me makes you feel secure about the quantity of sensitive data I have out here as a veteran, if it was more prevalent a standard, would put LifeLock-like handlers out of work.
It was very easy and agents are very nice. They tell you what to do step by step
Be able to filing my own tax return with the ID.me on my own was the best thing ever I have ever done and the safest place to move in your business.
It was a good experience cause i thought it was going to be hard to do the application
Overall good, but I live in Germany and didn't have some dox that were only 90 days old or had my present address. 1099 for example. But in the end I just needed my 50 year old SS card and my passport. No prob.
Inconvenient and not better than previous provider.
Not user friendly. Too many windows to surf and codes to get where I need to be. It's not very simple for your average person.
Horrible - extremely difficult to register with the program. Spent many hours trying to simply register so I could access healthevet site to communicate with my doctors. I would give it zero stars but it's not an option.
ID me was very easy to set up and use immediately. Discount was great. I'd recommend using it
Worked out great, gave me all the answers to my particular questions.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members