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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Thanks for all of your help William m Belk,you guys was very good and helpful I appreciate it very much
It was a good experience considering it is my first time using ID.me. I still have not received any benefits but I know it would help me tremendously when I receive them.
Imagine having someone ask for your ID at a liqueur store. No, not some underpaid, disgruntled employee, maybe a partially trained baboon would be a better analogy.
I have a brand new phone with a good camera. I tried half a dozen times to upload my drivers license. Black background, white background, brightly lit room, darker room. Every time: "Sorry it didn't work, try again." Then tried the same thing with passport. Same result. Then tried the live selfie function. In three different rooms in my home, against different walls. Shades open, shades closed. "We're sorry, it didn't work, try again."
It took easily two hours of frustrating attempts over two days before I used a live representative, who was very nice, and it all worked. But the automated (tech) portion of the process was a dumpster fire, in a flooded river, falling off a waterfall.
You will need to complete a few steps. But, in the long run this process seems to work. Not only for you and your information but, for others as well.
I after verifying myself to id me now I am not able to get access in IRS website it is not letting me log in
Amazing great job. I would highly recommend them to anyone and everyone on the planet based on their professionalism and satisfaction.
Just uploading using your passport was torture. We tried multiple time and gave up. I switched to driver's license and after a few tries that took so then they wanted a video selfie(WHY). Just be aware that this seems like a scam and I wouldn't be surprised if your info and video is floating in another country.
Easy to setup. Gives you the ability to get special discounts from retailers. Also, is one of the sign in methods for the VA website. Have used multiple times with no issues.
Absolute nightmare and waste of my time. No consideration that some of us may have vision impairments or lack of time.
It was fast and easy. Got everything taken care of in just a few steps and it was fun also.
This stupid service requires me to take a selfie or a video to access my accounts. Since I have a PC and don't have a camera, I'm now locked out of my accounts. How stupid are these people? Avoid this service.
Fue una muy buena atención con los personajes q me atendieron se los recomiendo muy satisfecho
The process is fairly easy. It's a bit time consuming. It would be helpful to have a list of all the information one might need. The instructions were easy to follow.
I am unable to remember all my passwords and logins so this service has allowed me to access everything I need
It worked. As it should. As expected. Why would anyone rate something like this 5 star?
My experience was awesome. And I would use ID.me again.
It felt like its adding insult to injury dealing with ID.ME.com
Here I am dealing with ID fraud and I am trying to protect myself and ID.ME is making it worse,
Talk about kicking you when you're down. Why could the IRS not give me an IP-PIN? After all this account work with ID.ME?
PLEASE HELP ME!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members