On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The lady I spoke to understands me, and why I wished to use this site with rewards such as the Army, paramedic, and tons more. I mean we ALL have to buy things…. Why not get it fer cheaper prices?
Absolutely the worst online experience ever - my phone number was not accepted, location never shows up for in person location, drivers license scan not accepted, wait times on phone are ridiculously unreasonable, no actual help when someone finally answers and basic form email sent with same info available on website as 'solution' for problems encountered. What a total disgrace!
I have used ID.me on several occasions and have found it very helpful in terms of quick response times and ease of use.
Yes the vetting process can be inconvenient, that's a small price to pay, to ensure you are the only person who can access your confidential information.
ID.me gives you access to many areas of your personal VA information. Log on and check it out.
I AM NOT computer literate, therefore, I could NOT successfully deal with this process.
HOWEVER, I know if I came to this site with the expected capabilities, completing the form would have been doable. People who lack basic on-line skills MUST be providing alternate ways to successfully complete online tasks.
The service was very secure and excellent throughout the whole process I believe more places should have ID me.
Difficult to upload photos and documents, and the system rejects or denies selfies. You can only have so many attempts. The last is a video which is usually successful. I would prefer another government provider.
ID.me is a quick and easy site that is easy to use and access. It literally is step by step. Just have your ID ready and follow the simple instructions and it takes about 5-10 minutes and you are ready to go!.
Tax problem solved the same day with some problems but a quick solution.
Not a good one and this just adds to it.* need 60 letters to tell you I don't like it?
Fue fácil y entendible la espera fue razonable y muy claros
I was trying to get a copy of my disability paperwork and these people couldn't identify me with my driver's license and on video. I look exactly like my pic on my driver's license and they still said they couldn't verify me. They caused me a whole lot of trouble.
Extremely easy to use and was able to get verified very quickly
My,experience what's to hard, verify my ID.i really it was not to hard following directions,giving my identity, thank you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members