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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am an old lady, and this process has been highly challenging. I wish there had been a recipe that could show the process from start to finish. That would have been easier for me.
No list of what activities will be required. BEWARE: must already have photo of ID on phone, the link they send will NOT permit you to take pic, just accesses the ones on your phone.
Using ID.me felt safe and was very easy to navigate. I was pleased with the whole experience.
Was a good one experience, very helpful, thank you.
It's an amazing and efficient tool. The only issue is if you upload the wrong document or you want to change it at least the website I was on does not allow you to do that? What can be done towards that or am I missing something?
Good experience.
Easy step by step direction.
Fast no problems with all the questions
Easy to use, easy to follow instructions, will definitely use again
ID.me is terrible, but this survey is even worse. I have to scroll back after completion to see what else it wants me to add... that was not clear when I started.
The whole setup was easy and then it was simple to get the code to use for discount.
SSA refused accommodations and ignored this when provided to them by me repeatedly
I try to use a long time ago and I had a hard time and this time I was so scaring stressed and he was so easy, simple and
It was easy to sign in and upload documents. I didn't like the fact that you can't change the address online to make it easy.
Very good everything was excellent and I didn't have any problems
I have been trying to get my unemployment benefits for 3 weeks now going on four and I still have had nothing but issues trying to verify who I am to ID me so I could actually get my unemployment benefits I am more than disappointed with this website along with out a lot of money
Even after my identity was verified I was not able to access my account
In a word: frustrating. Had to keep jumping back and forth between computer screens, my email, and my phone. Hated every second of it. Wouldn't have done it except I felt forced in order to view other private onscreen data of mine.
The ID.me process was pretty easy and fast. I provided my personal information, uploaded my drivers license and passport (other documents are accepted if you don't have a passport), and finished with a short video call from a rep. I was able to get approved in 24 hours.
Eventually you're going to need a form or a statement from a government entity. If you have an ID me, you'll be able to get into those entities simply and quickly and get the forms you need and get out of there. That's all I have to say.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members