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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have used ID.me in the past for government purposes and I can tell you that I hope it becomes the standard in online verification. In a world where scammers are afoul, I can trust this service for years to come.
My experience with my ID me was very easy to navigate through and complete.
Was able to access information needed to apply for benefits and file taxes. Otherwise I would have had to go in person to get these documents that I needed.
Thank you very much for your help. When my English is very poor, they assisted me and found an online translator. They asked and answered me carefully step by step. I praise the staff very much. It was they who let me experience the first online video service. Very professional. Thank you very much.
Very easily ID me to access confidential records. I have been using ID me for a while now to access my medica records.
Super fast and efficient once your registered and all your private information stays private. I would definitely recommend giving it a try if you're considering it.
I did not really like it... the process. It is aggravating and full of unnecessary red red tape and time waste steps. Especially with the ID picture taking process. Surely there must be something easier and more efficient than that process.
I like the fact that they are thorough that reassures me that my data is secure & no one can impersonate me
Everything was good the way you take the face recognition was Great
Wonderful experience thank you for having this service
Using this service is very user friendly. I found the info I was looking for easily.
I'd.me requires documentation in the form of your drivers license thru the application process in real time by holding up your license during video chat to compare picture with video picture. Worth going thru to know your identity is verified and safe for social security and other government sites
Great. Recomendado a todos. Muy agradable...
They make it very easy to login to your account and access the information you need. I would recommend using this!
The experience was very helpful. But there was a glitch in the program that didn't allow me to answer the final question about being contacted in the future. It wouldn't take my answers. I answered "Yes", and "by phone", but the system kept posting in red letters, "answer the question."
It only allow for the "No" answer to close the program.
ID.me has been phenomenal in keeping my information secure. Whenever I use it I don't have to worry about any personal information being compromised And believe me, I have been compromised. Thank you so much for asking.
Loved the ease of this process with them. Made verification simpler
Awesome experience having ID.me account. Save time and worries
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members