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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I don't have a smart phone or a web cam in my computer and since I am traveling I don't have a scanner to get the information (Driver License to you! Now you will sell this information to spammers to call me and or email me!
The process was very simple, fast and safe, with very good attention from the agent.
Has made it easy for me to sign in to many of the government sites and I don't have to remember or worried about passwords. It's a very safe feeling
I was able to accomplish all actions to create and ID.me account easily and now it is easy to use it to sign in, especially to the VA and Medicare websites
From other access I could not get in Va hospital website. I am old not good for modern technic. My husband David Hainer is very sick,I have to get in for the appointment and medication.
I uploaded the things in the middle of the night, and there was still a human being there looking at them immediately. Early in the morning, the lady got on, we did the interview, and boom, it was done, super easy. I didnt even get a chance to comb my hair, it all happened so fast. I thought i would be waiting. Nope. Quicker than burger king.
IRS, however, continues to suck.
Everything was easy to understand and they were really nice to me.
Had access to SSA for years, then IDme asked for Driver's License, which has my full legal name, SSA uses my shortened form of my name (kind of like William vs Bill). That resulted in name mismatch, now I'm locked out of SSA.
Unable to log in with information used to set up account
It was like I had to do the same thing over after I completed a step.
I've had to use ID.me to recover login credentials and the process was easy due having already verified my account. Peace of mind and security is what I get from the service knowing it's also used by Government agencies.
It seems kind of tedious but when you are done you will be surprised of how the sophistication of this system makes it so easy. I was worried about the selfie video and it was the easiest thing because it does it all for you. The upload of the document I recommend that it doesn't have a glare and that it has a black backround like it asks in the instructions. You will be done in no time. When the website takes you to the IRS website your info and dues will be right there in front of you.
I understand this is the future, that this will allow millions of people access to necessary life savings information and help, especially those in remote areas, that are physical unable to get help in time, there has to be an back up plans for those of use who still needs physical human contact.
Gave my personal information to a retailer for a supposed discount and then I didn't receive the discount anyway because of an existing discount such as AARP, AAA, And others. What a joke. I don't believe the VA should be using this third party that shares your personal military information with anyone they want. Read disclaimers.
The questions that were asked were pretty simple to understand and answer.
It was a easy process, that went smoothly. Very beneficial.
For the most part, the ID me set up was fairly simple, but when it came to videos and logging back in was a problem
Excelente servicio me encanto la amabilidad con la que me atendió la muchacha
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members