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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Logging into the IRS was very quick. I'm not sure why a shopping service is providing online access to government agencies, but I have not had any negative issues so far. I have been using the service for over a year.
It was.very informative,i was enlightened to some things that i was not aware of.It was a learning experience for me
Buen día este proceso es preciso y breve, real y efectivo en lo personal una experiencia al 100/ mi identificación punto claro de verificación lo mejor del ID.
A safe, fast and secure way to sign in to many online platforms.
Like shopping at the self check at crappy Walmart,and asking some broken and asking some broken English employee where is th
It was a good experience, but it took me a couple hours and luckily I have a staff nearby to help me out
The service made me safe and secure. No one can fake the service if you're not the original person.
Thank you
I found that it's easy to access but feel secure in the same time.
Before signing up with ID.me, I had difficulty accessing my information on the Social Security website. After signing up with ID.me, I was successful in accessing my information. I would recommend it to others because it works and the process is user friendly.
Very cool idea and very easy to use.verification process very fast and reliable
I have used this application for a number of years for various accounts. It is easy to use and accepted by various government accounts. Starting in 2025 you will need to use an alternative method to access your VA healthy vet account. This is an easy system to use.
It was very useful in many ways.
I felt safe while using it.
I experienced a sense of security throughout the usage.
Safe and easy to navigate for senior citizen like me!
Good afternoon found out it had to be done, been trying since August to get unemployment, but not one single person mention doubt this
It was a good experience over the internet I will recommend it to anybody
Bad
I have -4.32 dollars.
Please describe your experience with -$4.32 and your utility bills are coming up and your girlfriends kids are wondering why the house is so cold. Go have that conversation for me please.
Gets me in to government accounts.*******&*&&***%$@&^%$#@^^/_÷×+*******
I am going on short term disability for multiple sclerosis and will lose health care coverage from my employer when I go on long term disability. I needed to apply for Social Security Disability so that I will have health care coverage when I go on long term disability. I was able to file for Social Security Disability in about 30 minutes, and I am very grateful ID.me made it so easy.
It was very easy to sign up for ID.me. The directions were given step by step.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members