ID.meReviews 36,000

This was a terrible experience, because after all that hassle, I still don't know if I completed the process. That seems like such an easy thing for an online program to verify either way. Oh, and when they say your last name is private, what they really mean is that some of your surname will be shown publicly. That is NOT the same thing as excluding it; that is a misleding use of the term 'private.' You can't give partial information for something private; the natural understanding is that NO information about that aspect will be shared publicly. Not a good look when an ID verification site fools you about the information it will keep "private."

I had previously made an account, that I do not recollect making and it was such a hassle having to contact customer service to help. It took almost a week, a lot of emails back and forth, and uploading of documents to still get denied more than once because it kept rejecting my identity. I emailed CS more than I wanted to explaining to them about my frustration and having a duplicate account that I didn't recollect making and it felt like no one was reading my emails thoroughly because I just kept getting sent back to customer service. I didn't want to have to use ID.ME but I had to since government websites require their usage now. Otherwise I would've just not used ID.ME. My issue did finally get resolved after I sent another email out to customer service but it took longer than it should've.

I failed at protecting myself. I was so determined to complete this Government application and get through this obstacle of verifying my identity with ID.me. If not for the determination, detailed instructions, gentle prodding, team effort, of their customer support personnel, I probably, no, defiantly would have put myself in a position of becoming a victim of Identity Theft. I come to realize how important and how difficult a task must be for ID.me (as a Company). So please, help ID.me, help You, in protecting You.

When I first had to sign up for getting a new passport in the spring, I didn't understand what it was doing or how it would be used. I had tried the "third option" for social security a year earlier and ended up making a mess and finally getting back to my old way of signing in. After renewing the passport, I had occasion as treasurer of a small organization to use it to submit a report to the IRS. I followed the directions and it was easy peasy! Then today I had occasion to sign in to SSA again and chose ID.me with confidence. It is a little slow and a notice to please wait would be appreciated but other than that, easy peasy again. No second level verification text or email. More information about changes like this upfront would help people to understand what is going on and the benefit in the future. Anytime it is offered to me in the future, I will accept it.