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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My husband is handicap and getting worse. I need help. I got in touch with the VA in Dublin, Georgia. They were awesome. They are helping him get help. Everyone has been wonderful.
Don't wait.
Felt that I was heard and we understood each other in the video call. It went well.
Always easy and fast. Went on to login to my IRS account it literally took me 2 mins I was in, in no time and got what I needed and went about my day
Was fast and easy, the guy was nice and patient, he had courtesy
Fue facil y seguro la video llamada con el agente de ID.ME
Excelente el sevicio que ofrecen además de confiables.
This is a shi!t-hole site scamming all your personal info in order to allow you access to a portal you have every right to use without sharing your info with this sh! T-head organization.
Mi experiencia fue satisfactoria por los momentos no he ingresado a realizar mi primer pago
Having trouble getting documents approved Dec, 11 and 12.2024
I needed some important info from a.government website and chose the securest way to get there through ID.me with so much fraud out there, you can't be careful enough.
System took way too long to not work. Totally a waste of time.
It was great and I like the system and I would always use this system to help me
It was a slightly difficult experience for me because it is the first time I have done it, but it seemed like an easier and faster way to carry out this type of procedure...
I had been trying for days to get into my IDme account. I made video call and within minutes Alicia had verified my identity. There was no stress, and she made me feel comfortable when asking for documentation. I know IDme is safe and secure with my personal information. I'd recommend IDme to anyone who cares about keeping their personal information personal and secure
I was relieved to have a safe site that helps you get verified without all the headaches. Quick and easy to use.
No problems with the process and easy to use helps me get into Veterans Admen site
I've used ID me for some years. And I've gotten deals that would make anyone envious. I'm not being paid or compensated in any way for this. These folks are incredible. That's the bottom line
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members