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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I felt very comfortable as the provider was very patient and very knowledgeable about process
Best way to get your documents done.
You control your world from the paperwork and documents required in life to proceed to handle your matter in any fashion required through government.
ID.me was fairly easy to set up, and with all of the different verifications needed, it ensures a high level of security to sites such as IRS.gov and others. I especially like the facial recognition verification needed to access my account. This way, I know that others cannot access my account.
I have to deal with many government and veterans websites being a disabled veteran, IDME makes it very easy to log onto all the various websites without having to remember all the login information and very easy to set up and use.
I've been a software developer for 30 years and still had problem after problem with the software over multiple attempts spanning months. This continued when I selected the video call option. Had it not been for finally managing an audio connection with a really helpful agent, who finally resorted to having me connect using Zoom on my phone, I would have given up yet again.
Took whole year to get the pro process done had to keep going back to va to get it done
Seemed daunting upon reading the instructions for uploading the drivers license, etc, but proved to be well documented and easier to use than expected. Instruction and feedback ("move to a less well lit area") were very helpful. I tend to read only a portion of the directions so I had to redo a step or two. It's all there for the patient person!
Terrible don't work hardly at all I wish they would get rid of this junk it's just a way to discourage people from getting money that's rightfully theres
Only the government can find ways to screw up previous logins with an idea as crappy as this one!
My experience with ID.me, was a great one. They made it easy for me too and put my information. I have used them for years and I am very satisfied with them protecting my information. Also they made it easy for me to get in and out to access and protect my information
Very good and easy to follow will recommend to friends.
I was able to get the help I needed in the favorable fashion I wanted with no problems at all.
Very trustworthy and secure has done a great job for my family.
Good experience and was able to complete the document I needed complete.
I understand that this company wants to positively identify me, but they will want your SS#. In today's world of data breaches, this is not acceptable.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.