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ID.meReviews 36,000

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,423
value
1,159
shipping
627
returns
617
quality
1,137
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North Carolina
1 review
0 helpful votes
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First Time user / not very technical
January 8, 2025

I felt very comfortable as the provider was very patient and very knowledgeable about process

Date of experience: December 26, 2024
Georgia
1 review
0 helpful votes
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Get it right
January 8, 2025

Best way to get your documents done.
You control your world from the paperwork and documents required in life to proceed to handle your matter in any fashion required through government.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Excellent
January 8, 2025

It was wholesomely enjoyable. Of importance also is that it is secure. I felt confident that my data would be protected.

Date of experience: December 29, 2024
Minnesota
1 review
0 helpful votes
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Easy to set up and easy to use
January 8, 2025

ID.me was fairly easy to set up, and with all of the different verifications needed, it ensures a high level of security to sites such as IRS.gov and others. I especially like the facial recognition verification needed to access my account. This way, I know that others cannot access my account.

Date of experience: December 28, 2024
Florida
1 review
0 helpful votes
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Easy tool for veterans
January 8, 2025

I have to deal with many government and veterans websites being a disabled veteran, IDME makes it very easy to log onto all the various websites without having to remember all the login information and very easy to set up and use.

Date of experience: December 29, 2024
Cambodia
1 review
1 helpful vote
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Trule horrible experience
January 8, 2025

I've been a software developer for 30 years and still had problem after problem with the software over multiple attempts spanning months. This continued when I selected the video call option. Had it not been for finally managing an audio connection with a really helpful agent, who finally resorted to having me connect using Zoom on my phone, I would have given up yet again.

Date of experience: December 29, 2024
Colorado
1 review
0 helpful votes
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Bad experience
January 8, 2025

Took whole year to get the pro process done had to keep going back to va to get it done

Date of experience: December 29, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and easy.
January 8, 2025

The process was quick and easy, and well worth the time.

Date of experience: December 28, 2024
Colorado
1 review
0 helpful votes
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Getting set up
January 8, 2025

Seemed daunting upon reading the instructions for uploading the drivers license, etc, but proved to be well documented and easier to use than expected. Instruction and feedback ("move to a less well lit area") were very helpful. I tend to read only a portion of the directions so I had to redo a step or two. It's all there for the patient person!

Date of experience: December 29, 2024
Illinois
1 review
0 helpful votes
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Terrible don't work hardly at all I wish they would get rid of this junk it's just a way to discourage people from getting money that's rightfully theres

Date of experience: December 29, 2024
Pennsylvania
1 review
0 helpful votes
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Another government scam
January 8, 2025

Only the government can find ways to screw up previous logins with an idea as crappy as this one!

Date of experience: December 29, 2024
New York
1 review
0 helpful votes
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Helpful
January 8, 2025

My experience with ID.me, was a great one. They made it easy for me too and put my information. I have used them for years and I am very satisfied with them protecting my information. Also they made it easy for me to get in and out to access and protect my information

Date of experience: December 29, 2024
Philippines
1 review
0 helpful votes
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I.D. me
January 8, 2025

Very good and easy to follow will recommend to friends.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Good easy
January 8, 2025

Great wonderful awesome easy not to think twice just go for it

Date of experience: December 28, 2024
South Carolina
1 review
0 helpful votes
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Trusted, tried and true service.
January 8, 2025

I was able to get the help I needed in the favorable fashion I wanted with no problems at all.

Date of experience: December 28, 2024
Texas
1 review
0 helpful votes
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Rachel's Experience
January 7, 2025

Unable to understand instructions from email after

Date of experience: December 28, 2024
Montana
1 review
0 helpful votes
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Great thing to have.
January 7, 2025

Very trustworthy and secure has done a great job for my family.

Date of experience: December 28, 2024
Texas
1 review
0 helpful votes
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Verified with ease!
January 7, 2025

Good experience and was able to complete the document I needed complete.

Date of experience: December 28, 2024
Oregon
1 review
0 helpful votes
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No problems so far
January 7, 2025

Convenient access, automated follow-up phone call. No problems.

Date of experience: December 28, 2024
North Carolina
1 review
0 helpful votes
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Not sure about this
January 7, 2025

I understand that this company wants to positively identify me, but they will want your SS#. In today's world of data breaches, this is not acceptable.

Date of experience: December 28, 2024