On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was able to use the website without any problems. The user experience is top notch, and I would recommend this website to anyone looking to have a pain-free experience for their customers or clients.
Using the ID.me verification app is a safe and secure way to verify your identity without fear of anyone stealing your identity.
Various government agencies use this method to verify your identity because of the safe and valid verification it can confirm
My experience went very well.
They were fairly quick and responsive to making sure that the process went as smoothly and quickly as possible. Thank you very much.
Frustrating and annoying not getting to the site I wanted to get to.
I found ID.me to be quite thorough and secure. They take security to the next level.
It was very quick and easy to set up my account on ID.me! I would recommend it to anyone who asks
It took me two days to verify my ID.me with SSA. I already had an ID.me account but had to still "verify with SSA. After two days I tried their AI chat Bot and it told me to upload a copy of my power bill or water bill...WRONG! There is no way to upload anything but your Drivers license front and back or maybe a passport (though I didn't try that). But they did have a way to take a selfie to verify the picture on your DL which I did and it worked. Make sure you have a high resolution Scanner for your DL.
I was making a purchase on Wrangler.com
They offer a 10 percent military discount. Other businesses such as Lowe's or Home Depot offer military discounts. The easiest way to confirm you served is to go through ID.'me. If you served your country you are entitled to the discount and having it verified through ID.me makes it simple.
I am trying to sign into my SSA account and I am stuck in an endless loop - sign into ID.ME, go to the SSA site, get directed to ID.ME again, over and over ad infinitum
I am glad I was able to get this done and out of the way. I have been waiting too long to get this done and did not want to have to wait on getting an appointment then waiting another two weeks after the original two weeks it takes to set up the appointment just to get it sent to my address. Login.gov wanted to verify me using a phone number I got rid of two years ago and there was no way else for me to login but ID.me was able to help me in many different ways. The lady on the video call was very nice and guided me in the right direction and was able to get me verified right away. I am extremely satisfied once again and thank you!
I received Social Security and VA benefits! I am able to access my Social Security verification letter but not my VA DIC proof of income verification letter!
Gracias es una app donde me.siento seguro y los ejecutivos qué te apoyan con el idioma y lo.qie no puedes hacer o se te dificulta te ayudan y ay una buena respuesta y cortesía asia las personas gracias
Don't understand what I'm supposed to do or how it not work then
I had a difficult time with uploading a picture of my license. It was easier to use the video identification. The person who popped up on the video was extremely friendly and efficient. It took less than a couple of minutes. I worked for days trying to get a decent photo. I strongly suggest you use the video recognition.
The self sign-up process was not user friendly. If you are an older person not computer savvy it was very frustrating. The verification process seemed to be on a loop. We had to do the same thing multiple times only to get to a point that we could not get past. The over-use of authentication codes was frustrating. After an hour we finally gave up. We then started over using the video sign-up. The agent was very good and very patient - props to her. If you're trying to log in to the VA and have another option - use it.
I thought at first that it was going to be to complicated to follow along especially when you see the spinning circle. I went through the first step the circle went around once and boom next task. It says it can take up to 10 minutes but I think it's a typo cause it's more like 10 sec. The whole thing took about 5 minutes to complete. I was at home on my home internet as well.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members