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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Yes, ID.me was very helpful,it simplified the process of verifying my identity It also helped me access online services more securely.
This app is so dumb and a waste of time, have to enter information that they already have numerous times for what reason, the selfie thing takes crappy selfies and never works and they are asking for IDs and information that the IRS and other people that use this website already have so why are we doing this it is so dumb a waste of freaking time and effort for no reason. I mean we already have to enter 25 passwords and go through 50 verifications and captchas and we still have to enter all of our ID information our driver's license and social security number and everything else once we finally get through the two-step verification and all that process so what is the point of adding more s*** to do! I would give zero Stars if it was an option this is so dumb I'm so sick of spending half a day verifying who I am!
It feels secure and it c was easy to do. I recommended it
ID.me failed to deliver verification email and failed to respond to multiple requests for assistance. It took 5 months of periodically retrying and sending new requests to finally get help. Eventually resolution was deletion of the account by ID.me and starting over. Second time worked to create account. But lack of any help for months was ridiculous. And failure to deliver simple verification email is disturbing.
I've been using ID.me for a while now, and I can confidently say it's one of the best identity verification platforms out there. It's highly secure, easy to use, and provides access to exclusive discounts and services. Whether for verifying your identity or unlocking special offers, ID.me is a must-have. Highly recommended!"
Don't answer any questionnaire ID.me sends you about your experience with them. They don't let you go ahead unless you answer every question they demand you answer, even if they have no provision for your answer.
A very thorough and not overly complicated process from beginning to end. Uploading the necessary documents was as easy as drag and drop. Taking a selfie easy and the instructions pretty self explanatory. Then the whole verification process took less than a minute. I was very impressed and am very pleased with the results.
From the start, I was presented with two login options: ID.me and Login.gov. That got me off to a bad start because it wasn't clear which I needed to choose.
Great service, good help, prompt assistance. Staff/call agent made everything understandable, and convenient.
Relatively simple and straight forward with access to many different Federal agencies that offer different services. Logging on and logging off is not difficult and the experience was not terribly time consuming. Compared to the other login service which i finally gave up on because of the difficulty in completing their process, this was straight forward and simple.
Downright disgusting how much data they are collecting for future data breaches.
The operator was very helpful in explaining the steps that were to fellow after the call. Documents get sent so you don't have to. Enjoyable experience.
ID.me suspended my account out of blue. Then when I emailed its customer support, I was then told my account was no longer suspended. But when I logged in according to their instructions, its website said I was still suspended. I had to email the customer support again and was told that my account was still suspended. I tried to get further response from ID.me customer support but didn't hear back from them until I contacted its customer support on LinkedIn. I felt frustrated and helpless throughout the entire process.
Thank you helping me with loving to my government account with easy and protection
The review states that I did id.me review in DES North Carolina and I am not located in that state. I don't know why this is and would like to have this reviewed.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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