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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great. Short waiting period. Service was great.
Customer service was great. Wait time was not long. I was able to load documents easily.
Good until the end. Nothing else to say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
It was quick and understandable, clear not a lot of misunderstanding
Redundant... Like I mentioned before I was unaware that I was going to have to use another service other than the IRS to file my taxes it's a very inconvenient process when you have to file your taxes and deal with the second or third party
The entire process seems very complicated and cumbersome at first with all the instructions and having to go to your email to verify that with a code and then your phone with a code and then take a selfie that makes you look cartoonish then the screen flashes all sort of colors but completing the process and getting the identity verified message is a sigh of relief. Ive had to do this twice and the first time was like living in hell so im glad the second ordeal went a lot smoother. Its understandable that its important to verify that someone is who they say they are but your software has to work well too or people will just give up and go a different route.
I was trying to get all my tax documents ready to proceed with following this year when I realized I could not find a copy of last year's tax return. Due to having to change to a new tax preparer, due to unfortunate health events that happened to my previous preparer, I was unsure if I would be able to get copies in time to file so I looked online to see how else I could get a copy. I saw that you could get them through ID.me and I had used this platform before to get a copy of a social security card. Log in is easy. Proving your identity is easy and makes you feel not just anyone can get your information. I got my returns and was able to print them out in under 10 minutes. It was a lifesaver knowing I wouldn't have to struggle and put off tax returns and so very simple to do.
Everything is going great,If you have not used it yet you should get it.
Make sure you have the right documents and that the information you provided is correct. Remember, they are doing this to protect you, so be patient.
Couldn't use my lap too to complete process because Id me didnt support phone number from my phone
Had to use cell phone.hard to read instructions on cell phone
Having a single ID.me account makes it much easier to access services on the IRS and Social Security websites. I no longer have to remember several usernames and passwords. The experience of registration for an ID.me account and the interaction with an ID.me agent via a video call was seamless and pleasant. I have encouraged my family members to use ID.me as well.
I just kept getting lost trying to work around disability. The pressure eventually led to mental breakdown. Don't even try to do it without help
I need to get in different portals that require me to use your app
Everything was so simple, didn't waste my time, had a wait time that was short and it happened quick and easy.
We beat government actions when they (often) don't work well. ID.me is government working well. This change saved me time getting on board. The links went where they were supposed to go. In short, this system works and is efficient.
I have had my ups and down with it but it's alright
The agent was excellent the best
The whole id.me experience is crap- hard to use
Absolutely the worst bunch of unnecessary nonsense to go through.
I should just come over the border and everything would be easier
Not everyone lives on the smart phone
Even when i clicked i don't have smart phone id.me still texting me links that i cannot click on my flip phone
Simple process, always good to have another discount option!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members