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ID.meReviews 36,000

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,423
value
1,159
shipping
627
returns
617
quality
1,137
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Colorado
1 review
0 helpful votes
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Good
February 11, 2025

It helped and I would us it again if needed thank u for ur service

Date of experience: February 1, 2025
Tennessee
1 review
0 helpful votes
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Don't do it!
February 11, 2025

I recently had a potential employer-to-be explain that new hired employees have to use the ID.me verification system to get paid. So of course, I was in agreeance. BUT, what I did not like AT ALL was that the employer-to-be insisted that they set-up the account instead of letting me do it myself. Why?

Date of experience: January 31, 2025
Oregon
1 review
0 helpful votes
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Overly complicated unnecessary company
February 11, 2025

Your company shouldn't exist. We have been logging into government websites for years without the need of all the BS you have added. You are a contract company that has made work for yourself that justifies your existence. Better not sell that biometric data you collect though, that will be another class-action

Date of experience: February 1, 2025
Alabama
1 review
0 helpful votes
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ID.me review
February 11, 2025

Works great! I was able to get everything I needed & was left very satisfied

Date of experience: February 1, 2025
Massachusetts
1 review
0 helpful votes
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Sincerely simple
February 11, 2025

Easy going. If I can do it anybody can do it. If I had known how easy it was I would've done it long ago.

Date of experience: February 1, 2025
Illinois
1 review
0 helpful votes
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Va registration
February 11, 2025

I had struggled for several weeks trying to sign up for the new registration process at the VA and failed repeatedly. ID.me support got me set up in one quick session.

Date of experience: January 28, 2025
North Carolina
1 review
0 helpful votes
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Perfection
February 11, 2025

Would not trust any other team to Verify My identity

Date of experience: February 1, 2025
Alaska
1 review
0 helpful votes
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HUGE HUGE HELP!
February 11, 2025

I'm in a rut right now, and with all the stress on my plate I could only assume this would be such a hassle. BUT NO it was fast easy simple and I wish I knew about it sooner. It was quick simple and I felt absolutely treated with the outmost genuine care. Truly so thankful

Date of experience: February 1, 2025
Nebraska
1 review
0 helpful votes
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Good but Could be Better
February 11, 2025

I had an overall good experience with the way it worked. I'm just baffled as to how the system failed to verify me while using a clear ID. Must have been a bad picture.

Date of experience: February 1, 2025
Georgia
1 review
0 helpful votes
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I can't see my W2 form
February 11, 2025

Everything was great but I can't see my W2 form yet

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Don't be scared
February 11, 2025

I was locked out of my EDD and IRS accounts. I spent less than 5 min on a video call and just like that I was back into my account. Thank you id.me!

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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ID.me sucks
February 11, 2025

Took a long time, default to video call, unknown if my DL photos were actuall uploaded to web page, can not delete biometrics data after video call. Why is video call utilizing overseas contractor?

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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Id.me
February 11, 2025

Had no choice but to update this to be able to use the app.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Getting it done
February 11, 2025

It is what I needed to get the job done.and like this they make you use a system

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Verified
February 11, 2025

Excellent, it was easy to receive a video call and the agent was non judgemental.

Date of experience: February 1, 2025
New Hampshire
1 review
0 helpful votes
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Creating my account on ID.me
February 11, 2025

I began to create my account on my laptop. The verification process demanded that I move to my phone to take pictures of identification and upload from there. My phone was not adept at finishing up my verification process because I couldn't return to where is was directed, because I was on the phone. If I could have finished on my laptop, I would have been fine.

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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I was entering my information for a friend request leaving for work overseas. I didn't know which agency I was to register under so it was confusing to me that I needed to pick an agency to register under. Once I figured out the agency it became a little clearer to fill out my information.

Date of experience: February 1, 2025
Nebraska
1 review
0 helpful votes
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It was good.
February 11, 2025

It was good. They help me access my portal. The lady on the phone was really nice.

Date of experience: February 1, 2025
New York
1 review
0 helpful votes
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Excelente
February 11, 2025

Muy satisfactoria me gusta la atención que brinda son muy capacitados

Date of experience: February 1, 2025
Tennessee
1 review
0 helpful votes
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Professional experience
February 11, 2025

Professional experience with the company to find out what we need to know for our taxes and all government services

Date of experience: February 1, 2025