On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Doge now has access to your SSIs, address, bank accounts, etc. he is a South African illegal immigrant who has conducted a coup against the U.S. government, assisted by the stupidity of President Trump. Keep your information out of their hands.
Very Excellent service on video call verification identity
Video call was very easy and the agent was very sweet and helpful walked me through the process.
Easy to enter all the info. Then nothing happens. Resubmitting over and over for close to an hour. No results.
It's an awesome way to be able to verify my identity without having to input all my verifying information in to a site that may have flaws.
I think that it will be easier to find out what happened to my tax return.
Making it easy for me to understand the system, she was very helpful.
I was able to sign up on idme through a different app,now that I'm in the right app things will be allot
Easer.
I kept trying and locked my self out for a short time.
I use the ID.me site to verify Veteran status for work and find it easy to use and am grateful that it is available for our use.
It's nice website, I like it help me a lot to check my ssi disability anytime and look at my next deposit easygoing monthly
This is my first time to using this so how can I check my tax return for 2024 which is i already submitted
I was having trouble getting verified by uploading my documents so I opted for the video call. It was a little time consuming but I finally got it done. Well worth the time and effort to ensure you're identity is secure when dealing with the government.
Since the VA started the ID.me process it has truly been a difficult experience. It should not be a problem. After all the documents are shown that should be it. We don't get any assistance from anyone please work on your program. Hard, rough, rocky
I've been trying to get into contact with you for some time,I've been treated less than a human because of my disability no calls no understanding just pending I've sent the paperwork from my doctors and I trying to get in touch with my lawyer for my disability I have to give them last year's w2
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members