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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am familiar with computers and without the printed brochure it was difficult to maneuver. I then downloaded and printed the step by step instructions and it was easier from there on
It was excellent and I enjoyed their conversation and time with helping me.
I was actually dreading the process. Then when I got started I was impressed. Everything was easy to understand, directions easy to follow, and I got it done quickly..
Normally, ID.me works easily. Today, it was one of the worst disasters ever. I spent from 10 - 4 trying to get in a get a new PIN. Still, I never received anything - no success whatsoever. Ended up driving downtown to sign tax return papers (I already paid what was due) in person and the elevator was broken. My accountant's office is located on the 7th floor. Ended up, my accountant had to come to my house and I had to drive through rush hour traffic to post office. Next thing you know we'll have to file in Bethlehem -
Keep doing what you are doing the perfect job and nice
This is my first time used but it is easy to use and easy to understand. If i need to use again then i am sure to use again
Thank you for protecting my identity from theft I also feel safe and also for save talking to somebody on 101 on video
Run around web site keeps you going in circle and never get thru to where your trying to go.
ID.me was actually really easy to use and it didn't take too much time to set up.
It said they cannot confirm my identity. I tried 4 times on two different occasions.
Cannot set up on computer or phone no live person to walk me through it
I can files my own taxes this way and will have confirmation of receipt, easy access and review by both the Federal Gov't and the State of NJ. Efficient, practical, affordable. Depending on secure privacy protection for all personal information.
It exceeded my expectations. I was happy but now getting annoyed with theae questions. Are we done now?...-... exceeded my expectations. I was happy buy now getting annoyed with these questions. Are we done now?...-... exceeded my expectations. I was happy buy now getting annoyed with theae questions. Are we done now?...-... exceeded my expectations. I was happy buy now getting annoyed with theae questions. Are we done now?...-...
Was not expecting to have to do a video call. Took over a half an hour wait. Call went through nicely and the worker was nice and easy to work with.
Good website to review past tax information such as your AGI and a lot more. Log in and verify yourself and you will be surprised with the results.
Was easy to use put in my information wait 30 to 40 sec for them to verify ten moved to next step. Was quicker then the survey and this review. Instructions were clear
Easy to use and very helpful to see the information you need to know.
While other websites are not 100% hack proof, this website ID me comes close and I trust there IT Security and relieved with there services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members