On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wasn't difficult to attain; however, I was, and still am, a little apprehensive about the authenticity of the site. There is too much fear among us, the people.
I like using the me I think it's about the safety of our thing
Very helpful representative today. Thank you! I appreciate all her help & assistance.
Whole lot of talking goin going onit was a whole lot fun. Got to read alot of interesting things too :)
Very helpful. Appreciate everything you guys do I'm definitely gonna refer this to a friend
Easy to navigate into the application if you wanna copy Social Security you can do it here you can submit we no problems if you wanna copy date of birth you can do it here too you can submit it here too they come back with the IRS and you can get your W-2 forms copy and every information is submitted with no problem
ID ME is very user friendly. I would like to refer family, friends and the people I know bcoz it's very easy process to get in and convenient for different government websites. Thank you ID ME!
It's better then a 2 step process. Which makes it easier to verify.
Great websites and my first time I'm doing this myself and I need to make it free no charge
I had some trouble with the manual verification but once I got a online video call everything was handled quick and efficiently
The process was pretty simple and Quick and a strait forward process without any delay.
Set up account and when I try to login to IRS, password is not recognized. Tried "forgot password" reset but I don't get the email. Should be able to use Login.gov, not just this outside contractor.
The experience was frustrating at first but finally after much perseverance l finally succeed.
This questionnaire had issues error. It will not let the user chose the answer they choose. Did you test it before you released it. It's has logic errors.
The actual experience was fine, if tedious. But I was required to use this service by the IRS, and afterwords they sent incessant emails asking for feedback like they were an Amazon seller and I'd bought a phone case. They solicited this review from me, for using their service on a government website. I did not use their product by choice and did not consent to receive marketing emails.
Easy to gain access to critical websites. Simple registration for people that have limited computer skills.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members