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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Filling out the application for ID.me was quick, easy and quite painless. I was able to get a 10% discount on OrthoFeet as a military spouse. Just another perk of being a camp folllower for 30 years!
I would NOT recommend using this site, I provided multiple ids multiple times and would not id me. I've use tax sofware programs and they make easy to id yourself. Not here be ready to battle. Would never use again.
Excelente trabajo desempeñan los agentes y los intérpretes
Very helpful. Thank you for your help today, because you took the time to help with my experience. I was able to file my taxes!
Easy once u know what to do but until you do it seems like an inconvenience.
Although it can be repetitive when changing agency from the lists provided after login in, it is worth the security it provides
I've heard the horror stories about the process, and it was truly that bad. I was so angry about the whole mess, probably an hour and half wasted going in loops until finally it got finished with the live video. First it said I already had an account with my email, which I had never done, so it must have been partially set up with some other process at some time. I didn't have any password and the password reset is useless because I'm supposed have a password generator or something like that, I have no idea what that is. I'm also supposed to have a special code, which I did not have because I had never set up an account. At some point I managed to make some progress logging in with just my Google account, though I have no idea how. Then they wouldn't accept my phone number I've had for over 10 years, but the number assigned to my cell phone that I never use is okay, so hopefully I never lose that. Then they wouldn't accept the photos I uploaded. The phone kept saying to go back to the other window I had opened. THERE WAS NO OTHER WINDOW OPEN! There was nothing to go back to, so it was a dead end at that point. Then somehow got somewhere on back on my computer. It kept sending me codes over and over and over! What an absolute joke. How much dirty business was done to get the contract to lock everyone out of their IRS account unless they use your ridiculous service? I hate ID Me, and I can see why everyone else does too.
It took 2 hours to get the correct pictures to be accepted. 3 hours later the specific service was temporarily unavailable. Typical incompetent government experience. Absolutely disgusting!
No option provided to use one's desktop computer.
No clear, concise instructions provided when the selfie function fails when using a cell phone.
The experience was very and it took you though steps you need to so easy
No hassle, verification was done in a way that my identity could only be verified by my answers
My process when smooth and collective it gave me a experience like no other
There was nothing that I encountered that was difficult or hard to understand.
My experience was phenomenal I was guided through each step efficiently and felt that my info will be safe and protected!
Good service no problems at all lady was respectful and professional
I would encourage any user to upload their passport, in my opinion it was easer than uploading picture ID (drivers license)
Great 😃👍 it was a great experience something I've never been through before now I found that I have to go through it for another 10 more years of doing taxes not too happy with it but I guess it's just something I have to deal with
I was able to have my identification verified with the assistance of a really nice gentleman via a video call. He was very professional and the process only took a few moments.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members