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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was very easy to set up. Extremely useful to apply in identification purposes
I was very satisfied by id me from the security point of view but also the access to information by previous activities, it reassures me to be the only identity of the information, thank you again for the willingness to protect our sensitive information in a catastrophic and formal way
I tend to imagine the worst possible scenarios sometimes when going through new or uncommon experiences so when this video call went very smoothly with great ease and swiftness it made me feel relieved and happy, hopefully everyone else will be just as lucky.
Unable to use even after receiving confirmation that I had completed everything. No help to resolve the issue and my request have came up without any response to correct and gain access to necessary information.
These companies are asking for too much personal information which can and does end up in the wrong hands too often. This should be an option not a must with government or any other agencies.
Excelente servicio la operadora me pareciĆ³ muy atenta y amable
Was able to get the verification I need it done in a timely manner and without getting upset or angry thanks idme
The ID/me verification process was simple and direct and didn't take any time at all. The trustworthiness of this program is top notch and allows me to securely get into my Social Security account to view my future retirement earnings, access the Department of revenue so I can check my taxes as well as access other government and state programs and services. Wish I'd known about this and had it years ago!
I was not able to use it cause I end up choosing the company's discount.
Very good and very easy to use and helps you get into stuff very quickly
I am too old and tired to keep having trouble getting verified
Please call me at 601-552-169. I didn't correctly read the last question on the previous page
My experience was nerve braking but I got passed it as well as I came to realization on what made me so nervous and I now will give myself some time to work on what I think I must work on within myself in order for me not be some nervous of a situation like that one that I just recently had. Per say What I believe that I must work on would be for example, how to use my front camera more correctly while being on a video call, another thing would be to be more prepared by having the correct tools that I need in order for me to not leave the phone call video, and stay focused on not just hearing but as well staying on the camera video face to face with out having to put the phone to the side and to be more fluent with the words that come out of my mouth. Thank you for this opportunity, and thank you for letting me come to realize of it all.
Love the customer service Definitely refer my friends and family
I just made verifying myself faster and don't have to jump so many hoops anymore.
Once I figured out what I was doing it was easy. I could it in no time at all if I had to do it again.
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members