On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent job for the costumer service tech he was such a professional assistant for me at that time
Uploading photos was not easy, considering the network errors. I think I had to redo it about five times then I just had to leave it alone for a few hours so I could gather my thoughts.
I am satisfied with my site experience. My only complaint is that my husband and I both are using the same email address and how can I see our information separately.
Ok. Not much to say. Some things not clear. Took more than 16mins. Had problems with checking account
Good and easy to do everything you have to do and the person
I use it to log into my IRS account. It is always a reliable and secure method.
Had issues with uploading license only to find out it was flash causing problem so a note to say shut it off would be helpful otherwise all was well.
Modern technology can be a pain to navigate sometimes, but this website exceeded my expectations.
Connection accomplished.
I found having a second person assisting was very beneficial.
I had trouble loading documents because my hand shake too much and I can't take clear pictures when I went to the video and worked with an employee. I was able to get everything done and that was wonderful.
J mjn b n hbn mni j k n;u j b;8 h.j; i jvly.ujh, bjbngb mng vbgmn g gnm v gv h gb yhbjm gn, h
Once an account holder, ID.me speeds up the process of logging in to sites I need secure access to.
Verification won't place me in the right subgroup, even afternoon following troubleshooting.
Support is completely automated. No humans that will actually read and answer my question.
Getting setup was difficult and sometimes I have trouble logging in and navigating the system.
Using ID.me is the only way to login into the IRS website, so you have to do it. It took two hours to get verified, I think there was trouble because we recently moved. But people move, this is life. There has to be a way to verify people who move. There was no customer service to contact for help, no number. You can submit a ticket, which I did but all I got a crappy autogenerated response with links to articles. Absolutely terrible. If you can avoid Id.me, avoid at all costs.
Took several attempts
And absolute worst intrusion of privacy is the video selfie they're trying to compare it to a driver's license which for 95 percent of people does not work and in the second process of having to have somebody verify my ID over a video call that still another intrusion of privacy what are they going to do with that video picture think of all the illegal e things that they can do with it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members