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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The process was easy from start to finish. The directions were clear and simple to follow l.
Overall real great experience. Service was real good would recommend to other users.
My experience was great all the way through the process I was able to understand what I was doing and the agent I talked with was very helpful I highly recommend them
Mi experiencia fue muy segura y mucho más facil
Me ayudó a buscar un intérprete para entender
Excellent would recommend this to other people excellent
Satisfactory experience. I had to figure out myself how to allow camera access because the instructions given were not accurate.
Great experience and very professional so easy to access not hard at all will recommend it to associates anyone who needs similar situations
Somewhat stressful going through the identification steps.But in all, I feel as if my information is as secure a the Federal Government can secure it.
Al usar ID.me,me facilito muy rapidamente mi necesidad de autenticación de documentos,ha sido una buena experiencia con mucha rapidez.
Gracias.
They really helped me identify myself to place that was easy to access in person
I loved having access to MY information for once. Thank You
Initially I was concerned about all the personal info needed to activate access. But the double identification of facial document ID and additional face ID was reassuring.
Yo sentía que usted a echo un buen trabajo además por mí porque usted me facilita comunicarse con una persona que abra Español gracias
I couldn't set up a fully functional account without agreeing to have them share my personal information
It was ok. It seems like evertime you change something it gets harder than easier. Travel pay is the worst
Somewhere easy and a little bit hard but not bad at all
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members