On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Professional fast and very easy I had no problems at all whatsoever I recommend everyone to use them
I took a lot of time to gather documents and upload them. I had to wait for an online representative to connect with me and verify my documents. After the call I was sitting there with a blank screen which never took me to the irs website. I mailed my taxes instead.
Well I didn't really care i just want money. Thank you gorgeous
I had no idea that a link from ID.me was going to pop up and that it was required to use the system to identify myself. I was hesitant and did not feel comfortable providing my personal, identifiable info. To a third party company.
I experienced the video call and it was very safe and secure
I am not sure. I'm just worried about my identity.
Signing in with ID.me is very efficient and I can always rely on it to work the first time.
I love how they took care of me and helped me without a lot of hassle. Thank you
Don't understand the origin of ID.Me.
(Is it gov't or private) therefore I have very little trust in something I don't understand.
I find using the system very confusing ant NOT
User friendly at all.
Only use it because I have too.
I just submitted a review. Which disappeared when I hit submit saying didn't go through. Well that's the entire sum up of the ID me log in experience. Worthless. Never worked had to go physically to a SSA office. 10 minutes there. All done
Horrible. Horrible. Horrible.Horrible. Horrible. Horrible. I am a A. I. robot.
It's been a great experience I am very happy for the way it's been helping and not just me but others.
Had no problem with signing up for the service, has a few steps to get there but they have to make sure that it is really YOU they're communicating with!
They are concise, strict, thorough and professional. The directions and sound use of technology ensured a quality end-user experieince. By the end of the process, I felt that the IRS could rest assure that I was, in fact, who I said I was.
Honestly, I think more institutions and businesses need to adopt them or similar identification services. I believe ticket sales for concerts/events (Ticketmaster) or restaurant reservations (Tock) could benefit from them. Less bots, less fraud and service gets delivered to real people. The assurance and benefits go both ways.
Some bad guys were trying to get into our accounts and steal our money. I feel better knowing this extra step of security will make our hard earned money more secure. If only the bad guys would use their knowledge for good instead of evil this world would be a much better place.
I was able to verify my identity with the documents available to me. It made the process of getting a replacement Social Security card much easier and now I will be able to get my state's Real ID before the coming deadline.
Single most secure website I've ever used and I would recommend it to anyone/everyone!
ID. ME is very through and stringent in securing your information. Of the options of choice its the most user friendly.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members