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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a great experience with the I'd me process. Was able to get it done very quickly
I have not used it yet. I just got ID.me last week and haven't used it.
Very time consuming,but that is ok...I understand the need
Good customer service didn't ask many questions making sure that u are comfortable
Great good listener I would like to have him again when ever I need help with my tax refund
Overall it was V. Good to Excellent. I think the document specification could be improved
Very hard. I needed help. I am 81 years old and needed lots of help.
Overall it was pretty easy to do I'll use them again
Very easy to use. Also, very easy to register and set it up. You can easily access many places with good solid sound identification verification and in this day and age we all need that.
With the ide its theft and squatters I've had, it's been hard to trust, I want to, companies are flock to do what they say
Was difficult at first but after start understand was easy to follow the instructions
Is my age in understanding how to use any kind of computer
My experience with ID.me is very cool. However, I would like ALL VA HOSPITALS to stop prioritizing illegal aliens over legal citizens who are also veterans of the United States military. I see this happening all the time at the Manhattan VA. The VA is solely for veterans.
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