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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Not gonna do it. Having a lot of trouble just submitting this thing.
The whole process took less than 10 minutes, and was incredibly easy. The instructions were clear and simple to follow.
I went on ID.me and had my document rejected by an agent that looked down on my disability and told me that because of my disability he would have to end my video conference. He gave me no options and no consideration. He could have allowed me to talk to another agent or a manager, but he chose not to.
La mejor experiencia para poder ingresar a las aplicaciones que necesitas segura y confiable
I filled this form out because i thought it would be easier to get my anchor tax rebate an other rebates but its been a mess an i don't know if it will do anything to help with this tax mess up
Wouldn't take create account b.c
Had one from 5 years ago. Didn't remember pswd. Kept trying. Then said couldn't verify. Got text to phone 3x to click link 3x then finally got it to verify but couldn't upload id picture. Took a picture and I'd me logged me out. Started over again. Quit til next day. Same thing wouldn't verify, try again. Took pic of I'd so finally got link after phone verification and was able to get it accepted. VI Assist. No help. If I have to log again, i pray not so time consuming and difficult. Exhausting!
The whole process from start to finish was a breeze. Usually I use DS login and if you have ever had your account shut down or expire it usually is a pain to log back in. With ID.me they make logging in a breeze without sacrificing security measures. As log as there is ID.me I will be using their services to login to the VA portal.
I loved it... Super easy... I just verified my identity and that was it...
VERY SHORT WAITING TIME.THE WORKER WAS VERY UNDERSTANDING AND POLITE.THE PROCESS WAS VERY EASY.THE WORKER GREETED ME.
The id.me agent was very professional and courteous as well as fast getting my identification process completed
Very easy to use and great safety factor for future.
Quick and easy an the lady was nice as could be an I highly recommend her
Signing in to the SS secure website via ID.me was easy to do. Transferring data via smartphone to website worked seamlessly.
Very easy and fast smooth and simple process. Was required for unemployment was completed in a matter of minutes
Es una oportunidad de proteger nuestra identidad
Para evitar malos ratos.
Like going to vacations to acapulco.I liked it I felt comfortable with it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members