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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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You got the best to deal with I love id me I refer you all to my friends
Much is changing, and I would like to know that I'm able to help without being an intrusion.
I'm stuck here with a 10x9x9 noncancerous tumor, thank god, but it still is VERY PAINFUL to have inside me, and yet I cannot get health insurance because the US FEDERAL GOVERNMENT CANNOT IDENTIFY ME. I'm also afflicted with a VERY broken tooth, that I've already tried to go to a hospital for, because DEBT IS MUCH BETTER THAN DYING. But they denied me because I'm white. Soooo… literally stuck between a huge $#*! tumor and dying of tooth infection… yay!
This platform is really easy to go true and trust.
Excellent, It was a bit complicated, because I made a mistake by entering another email address and then uploading the documents on my smartphone and simultaneously responding on the computer.
It was great to know that I did not have to create another account in order to log into my SSA account.
Added all information, told me there was a problem with no info as to what the problems.
It's a good experience with the worker personally he was elaborating on everything of concern and I really appreciated the help
Muy fácil y de buena calidad tube una buena experiencia
It was fast and easy. Uploaded 1st. Time with no problems. My first time using and no problems. Will recommend it.
Setting up my ID.me account was an incredibly smooth and efficient experience. From the moment I started the registration process, I was guided through each step with clear instructions and helpful tips. The user interface was intuitive, making it easy to navigate through the required information without any confusion.
What stood out the most was the robust identity verification process, which gave me a sense of security knowing that my personal information would be protected. I appreciated the variety of verification methods available, including the option to use my phone or upload documents.
Once I completed the verification, I was quickly granted access to my account. The overall speed of the process was impressive, taking less time than I anticipated. I also found the customer support team to be responsive and helpful when I had a question about the next steps.
Overall, my experience with setting up my ID.me account was very positive, and I would highly recommend it for anyone looking for a secure and user-friendly identity verification solution.
Muy buena experiencia me ayudó bastante en lo que necesitaba
The easiest, streamlined process for the best discounts around! The cash back option is incredible too! Easy process to upload documents for verifying your identity.
I wanted to get a military discount when going on a vacation cruise. I was told to show my discharge papers I needed to use ID.me. To do this, I needed to fill out a form which initially appeared quite simple. Not far into the process, I was required to check off questions which had nothing to do with my needs. There was no option of "other" or any place to write in a reason for needing the documentation. I finally just checked off an option so that I could move on. After moving forward I was required to show a copy of my discharge papers via a downloaded picture. I did this twice and was rejected both times. At this point, I realized the papers were relatively small (8 x 11) and 46 years old. While they looked clear to me because I could enlarge them manually, I'm sure it would be difficult for a scanner or company representative to see them. However, at this point it became clear that there was no way to get in touch with a human being to help me resolve my situation. Has so far been a totally frustrating experience.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Answer: Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.