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ID.meReviews 36,322

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,424
value
1,159
shipping
627
returns
618
quality
1,137
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Pennsylvania
1 review
0 helpful votes
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You got the best to deal with I love id me I refer you all to my friends

Date of experience: March 1, 2025
Nevada
1 review
0 helpful votes
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Much is changing, and I would like to know that I'm able to help without being an intrusion.

Date of experience: March 1, 2025
Arizona
1 review
0 helpful votes
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I'm stuck here with a 10x9x9 noncancerous tumor, thank god, but it still is VERY PAINFUL to have inside me, and yet I cannot get health insurance because the US FEDERAL GOVERNMENT CANNOT IDENTIFY ME. I'm also afflicted with a VERY broken tooth, that I've already tried to go to a hospital for, because DEBT IS MUCH BETTER THAN DYING. But they denied me because I'm white. Soooo… literally stuck between a huge $#*! tumor and dying of tooth infection… yay!

Date of experience: February 4, 2025
Wisconsin
1 review
0 helpful votes
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This platform is really easy to go true and trust.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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SAFETY!
March 11, 2025

Excellent, It was a bit complicated, because I made a mistake by entering another email address and then uploading the documents on my smartphone and simultaneously responding on the computer.

Date of experience: March 1, 2025
Missouri
1 review
0 helpful votes
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Worst service
March 11, 2025

The absolute most disgusting service I've ever experienced in my life

Date of experience: March 1, 2025
Michigan
1 review
0 helpful votes
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Great
March 11, 2025

It was an wonderful experience,the customer service was nice and they were very professional and polite

Date of experience: March 1, 2025
Georgia
1 review
0 helpful votes
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Great way to login
March 11, 2025

It was great to know that I did not have to create another account in order to log into my SSA account.

Date of experience: March 1, 2025
North Carolina
1 review
0 helpful votes
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Dissatisfied
March 11, 2025

Added all information, told me there was a problem with no info as to what the problems.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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In motion
March 11, 2025

Flying in the sky 15 miles high at the same time just 10 min away.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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It's a good experience with the worker personally he was elaborating on everything of concern and I really appreciated the help

Date of experience: March 1, 2025
Tennessee
1 review
0 helpful votes
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Good
March 11, 2025

They a good job in was patient in took me thru every step

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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Tax
March 11, 2025

Muy fácil y de buena calidad tube una buena experiencia

Date of experience: March 1, 2025
Kentucky
1 review
0 helpful votes
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Easy access
March 11, 2025

This experience was easy and very clear to understand

Date of experience: March 1, 2025
Louisiana
1 review
0 helpful votes
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Quick and easy
March 11, 2025

It was fast and easy. Uploaded 1st. Time with no problems. My first time using and no problems. Will recommend it.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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IDME Experience
March 11, 2025

Setting up my ID.me account was an incredibly smooth and efficient experience. From the moment I started the registration process, I was guided through each step with clear instructions and helpful tips. The user interface was intuitive, making it easy to navigate through the required information without any confusion.

What stood out the most was the robust identity verification process, which gave me a sense of security knowing that my personal information would be protected. I appreciated the variety of verification methods available, including the option to use my phone or upload documents.

Once I completed the verification, I was quickly granted access to my account. The overall speed of the process was impressive, taking less time than I anticipated. I also found the customer support team to be responsive and helpful when I had a question about the next steps.

Overall, my experience with setting up my ID.me account was very positive, and I would highly recommend it for anyone looking for a secure and user-friendly identity verification solution.

Date of experience: March 1, 2025
Minnesota
1 review
0 helpful votes
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Easy
March 11, 2025

Easy to use and good security features. Would definitely use again for others if requirements.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Perfección
March 11, 2025

Muy buena experiencia me ayudó bastante en lo que necesitaba

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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The easiest, streamlined process for the best discounts around! The cash back option is incredible too! Easy process to upload documents for verifying your identity.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Communication Problems
March 11, 2025

I wanted to get a military discount when going on a vacation cruise. I was told to show my discharge papers I needed to use ID.me. To do this, I needed to fill out a form which initially appeared quite simple. Not far into the process, I was required to check off questions which had nothing to do with my needs. There was no option of "other" or any place to write in a reason for needing the documentation. I finally just checked off an option so that I could move on. After moving forward I was required to show a copy of my discharge papers via a downloaded picture. I did this twice and was rejected both times. At this point, I realized the papers were relatively small (8 x 11) and 46 years old. While they looked clear to me because I could enlarge them manually, I'm sure it would be difficult for a scanner or company representative to see them. However, at this point it became clear that there was no way to get in touch with a human being to help me resolve my situation. Has so far been a totally frustrating experience.

Date of experience: March 1, 2025